General Description:

Heritage has full-time positions that work with our treatment teams on providing case management, care coordination, and linkage services for individuals with mental health, substance use, and co-occurring disorders of all ages. The programs work toward supporting individuals served to maintain recovery in the community. These positions will provide services in various settings, including individual homes, community settings, community agencies, healthcare providers, and Heritage.

Positions available include;

• Case Manager/Community Support Specialist - Macon County
• First.IL Care Coordinator
• Case Manager/Community Support Specialist- Dewitt County
• ACT Community Support Specialist
  1. On-Call availability required
• Care Coordinators
• MH Recovery Support Specialist
  1. Individual applicants must have lived experience with mental health, substance use, or housing insecurities.
• Bachelor/Undergrad Internship
• Admission Specialist
• Housing First Community Support Specialist
• Intensive Support Services- Community Support Specialist
• Transition Engagement Specialist

Responsibilities Include:

1. Provide case management, community support services, and management of individual caseloads.
2. Telephone and face-to-face engagement of clients who have been referred to community-based mental health treatment with a majority of services taking place within community settings.
3. Complete needs assessments to identify additional needs, including but not limited to mental health, substance use, health, dental, vision, support systems, legal, education, employment, access to transportation or any other services that assist an individual in improving his/her quality of life
4. Assist with developing and practicing coping skills to manage mental health, substance use, and/or health-related symptoms
5. Assist clients with learning and practicing skills to live independently including day-to-day activities such as preparing meals, housekeeping, time management, and budgeting to ensure basic needs are met
6. Provide a wide array of support services that will assist individuals with obtaining and maintaining stable housing
7. Provide medication monitoring and medication training to assist clients with learning how to self-administer medications, how to identify symptoms and side effects, and how to communicate concerns to providers
8. Coordination and active participation in the referral and linkage to all healthcare, including primary care, specialty care, testing and treatment for high-risk conditions, mental health, dental, and vision
9. Assist individuals with applying for, obtaining, and maintaining available resources, including but not limited to medical coverage, SNAP benefits, and SSI/SSDI benefits
10. Advocate for individuals to have the ability to access and maintain housing, benefits, and treatment and seek reasonable accommodation when eligible and appropriate.
11. Provide support and coaching on life skills, including activities of daily living, communication, budgeting, and personal care
12. Assistance with developing positive, supportive activities (re-establishing relationships with friends and family members, support groups, wellness activities, or identifying/participating in positive social activities that support recovery)
13. Assistance in engaging and linking individuals to accessing eligible transportation options
14. Participate in a team-based approach to providing treatment, including collaboration with clinicians, nursing, healthcare providers, probation, DCFS, and other partners invested in the individual's recovery.
15. Attend clinical staffing(s) to collaborate with providers, including case managers, counselors, nurses, and clinical leaders, to coordinate treatment.
16. Completion of all documentation and tracking promptly
17. Provide other duties as assigned, required, or specifically negotiated with the supervisor

Knowledge, Skills, and Abilities:

1. Ability to work with individuals with a mental health and/or substance use diagnosis;
2. Knowledge of community resources and/or ability to research/find;
3. Knowledge of case management techniques;
4. Knowledge of healthcare resources, including psychiatric, substance use, medical, and/or other services;
5. Ability to meet people where they are at in their recovery, non-judgmental, and ability to build rapport quickly;
6. Ability to work as a team player;
7. Ability to tolerate ambiguity, uncertainty, and change;
8. Ability to navigate electronic health records;
9. Ability to work collaboratively with the direct leaders and other clinical staff providing services to the person served
10. Ability to respond to supervisors, person served, and other clinical staff providing services to the person served.

Education and Experience:

The ideal candidates will have experience working with individuals in behavioral health settings by providing an individualized approach to support an individual's wellness and recovery. Key characteristics of this position will include the ability to meet people where they are in their recovery, being non-judgmental, and building rapport quickly.

Credential eligible for this position include Mental Health Professional as defined as:

• Five years' experience in behavioral health,
• Certified Recovery Support Specialist (CRSS),
• Bachelor's Degree in psychology, social work, human services or related field,
• Bachelor's Degree in any field with two years of experiences in a human service related field.
• Candidates with lived experience will be eligible with the ability to obtain CRSS or FRD certification within two years of hire.

Heritage offers the following with these positions:

• NEW - Wellness Days - Every other Friday off PAID- 26 days per year
• Generous vacation (5 days year 1, and increases with tenure), sick (12 days) and personal leave (4 days)
• Paid holidays - 9
• Partial Health Club/Fitness Reimbursement
• Employee Assistance Program
• Agency Provided life insurance and short-term disability policies
• Retirement plan (403(b))
• Optional insurance benefits, including dependent care/health care flex spending accounts, health, dental, vision and additional life insurance (health insurance benefit includes substantial agency contribution towards the cost)
• Direct deposit of payroll check