What's the role?

What’s the role?

The Team:

We are a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best map products and location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used everyday. If this sounds like something you want to do, then we’d love to talk with you.

The Role:

As a Program Manager / Customer Success Manager, you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships and support the customer leveraging our products.

The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.

Main Responsibilities: 

• Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services
• Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements (large Automotive OEM) and ensure successful customer delivery (i.e. product launches, projects, etc.)
• Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
• Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
• Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
• Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Travel up to 25%, both domestic and international, to meet customers and suppliers as needed 

Who are you?

Who are you?

This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:

• 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
• Experience in Customer Success and strong Program Management skills working with large enterprise customers. Experience in all aspects of program management (exec level communication, execution and delivery) involving large cross-functional teams.
• A strong sense of ownership of the customer account & ensure a trusted partnership is established with the customer.
• Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
• Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
• Strong leadership & communication skills, with ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills. German language is a plus.

What Do We Offer?

Our culture is founded on openness, teamwork and honesty, with colleagues who are forward-thinking in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. We offer a very interesting compensation package always taking personal development and a healthy work-life balance in consideration.

Make HERE your destination, we are just getting started. Apply now!

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.