Community Health Worker/ Promotora

Job Details

Level

Experienced

Job Location

Hollywood Health Center - Los Angeles, CA

Position Type

Full Time

Education Level

High School Diploma / GED

Salary Range

$20.00 - $28.95 Hourly

Travel Percentage

Local Travel Site to Site

Job Shift

Day

Description

SUMMARY:

The Community Health Worker (CHW) offers preventive health services to prevent disease, disability, and other health conditions or their progression; to prolong life; and promote physical and mental health for patients and the community served. The CHW assists patients, their families, and community members to navigate and access community services and adopt healthy behaviors and works cohesively with internal departments to achieve integral and coordinated care. These services include but are not limited to patient education and linkages to community resources with the aim of educating and empowering patients and their families to control symptoms and thrive. The CHW serves as a navigator to link healthcare and social services to the community through a culturally responsive lens to improve care.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supports and implements the organization’s vision, mission and values.
2. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
3. Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely and providing excellent customer service to internal and external customers.
4. Fosters and promotes a culture of service excellence and accountability.
5. Conducts outreach activities to identify community members who may benefit from health education and support services. Provides culturally appropriate health education to individuals and families in the community, including topics such as chronic disease management, healthy lifestyle choices, and preventative health measures.
6. Advocates for community members' needs and connects them with community resources and services that address the social determinants of health, such as housing, food, and transportation.
7. Supports participants to enroll or maintain enrollment in Medi-Cal or other assistance programs that are related to improving their health if such navigation services are provided pursuant to a plan of care. Outreaches to potential members from a call list, informs them of programs and benefits, and enrolls them in services.
8. Acts as a liaison or bridge between patients/families and health providers/professionals.
9. Provides patient education to patients/families in both individual and group settings.
10. Conducts health outreach and education events. Outreach includes phone calls, in-person visits, letters, emails, and text messages.
11. Attends assigned community events and meetings to represent the organization and support health center visibility and enrollment.
12. Acts as an advocate in the community on behalf of patients/families to assist in resolving barriers that may interfere with health promotion, disease prevention, and general well-being.
13. Assists in maintaining and improving processes and systems that ensure comprehensive and thorough patient care (i.e. documents every patient visit, follow-up appointments scheduled, etc.).
14. Complies with organizational policies and procedures.
15. Performs all other duties as assigned including participation in special projects and research.
16. Must be willing and able to work at all locations as needed to meet patient care needs.
17. Must be willing and able to work all business hours including evenings and weekends.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

1. Lived experience in communities for this program and/or one year of community-based direct service experience.
2. Community Health Worker Certification Required and/or ability to complete CHW Certificate Program within 6 months of employment.
3. Bilingual English and Spanish required.
4. Valid California driver license, good driving record and proof of car insurance.
5. Available to work evenings and weekends.

LANGUAGE SKILLS:

Ability to read and interpret documents, such as policies and procedures, routine mail, simple contracts, and procedure manuals. Ability to compose routine reports and correspondence. Ability to speak effectively with employees, visitors and management.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and apply concepts of basic math.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense to daily situations that arise.

OTHER SKILLS AND ABILITIES:

1. Demonstrates ability and flexibility to work in other areas of the organization as needed.
2. Adheres to company’s policies and procedures.
3. Demonstrates required knowledge, skills, education for job functions.
4. Adjusts to changes in tasks and priorities. Seeks, accepts and acts on feedback.
5. Maintains and promotes a safe work environment.
6. Demonstrates excellent communication skills, both oral and written.
7. Demonstrates proficiency in computer applications such as Microsoft Excel, Power Point, Word and Outlook.
8. Displays positive outlook on the job and promotes professional behavior always.
9. Interacts appropriately with diverse populations and different community groups. Sensitive to multicultural issues.
10. Organizes and prioritizes work with minimum supervision.
11. Manages time efficiently and follows through on duties to completion.
12. Must have own automobile, Valid California Driver License, and active automobile insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally life and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.