Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

This role assists with direction of activities of an assigned team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include overseeing respective responsibilities of applicable RCM functions. Will assist in mentoring, coaching, and training of staff.  

This is a REMOTE role.

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Supervisory Responsibilities:

• Participate in the mentoring, coaching, and training of staff to achieve highest level of competency of staff.
• First escalation point for RCM Specialist

 Essential Duties and Responsibilities:

• Assist within the RCM team on all KPI and analytics needs within the systems we utilize.
• Coordinates and oversees report generation weekly, monthly, quarterly data to leadership.
• Identify and complete report enhancements/fixes; modify reports in response to approved change requests.
• Make decisions and solve problems - analyzing information and evaluating results to choose the best solution.
• Assist in monitoring reporting tools to track key performance indicators. Reports results, trends, and potential issues to RCM Supervisor/Manager
• Provide training and support to team members on data analysis techniques and tools.
• Recommend policy and procedure changes after assessing and solving issues/concerns.
• Perform other related duties as assigned.

Required Skills/Abilities: 

• Self-motivated; reliable; strong attention to detail; maintains confidentiality; complies with all Company policies and procedures.
• Strong communication skills, oral and written.
• Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast pace; ability to function as a positive team member.
• Intermediate to advanced skills with Microsoft Office Suite, especially Excel.

Education and Experience:

• High School diploma or GED required.
• Two (2) years’ experience in data analytics.
• Two (2) years’ experience of revenue cycle management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.