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Job Title: IT Specialist
Job Type: Contract
Clearance: Active Top-Secret Clearance
Job Location: Huntsville, AL
Job Description:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment. EXPERIENCE/EDUCATION Required: Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. Bachelor's degree in discipline with 5 years of experience, or 9 years of equivalent experience TS clearance required Preferred: IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service Demonstrated proficiency working independently to provide service Demonstrated leadership skills
Job Type: Contract
Salary: $18.93 - $22.80 per hour
Benefits:
Experience level:
Schedule:
Experience:
Security clearance:
Work Location: On the road
Contractor
IT Outsourcing & Consulting
$61k-77k (estimate)
03/15/2024
04/16/2024
helm.com
ALISO VIEJO, CA
25 - 50
1943
Private
$5M - $10M
IT Outsourcing & Consulting
Helm is a provider of branded merchandising and third-party fulfillment services for businesses.
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Leadership, Technical Support, Operating System, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.