Category

Information Technology

Job Type

Full-Time

Career Level

Entry Level

Education

Associate Degree

Security Clearance Required

Ability to obtain and maintain a U.S. Security Clearance

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.

Ignite is currently seeking a Help Desk Service Specialist for an on-site position in Huntsville, Alabama.

 This Tier I role may be 1st, 2nd, or 3rd shift. One will provide technical support under general supervision, to end-users for PC, server, mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and a high level of technical skill in the field of expertise. Escalates more complex problems to Senior Level.

Must have or be able to obtain a Security Clearance.

Job Requirements

• General knowledge of applications and hardware
• Customer service
• Troubleshooting
• Bachelor's degree with 5 years’ experience OR Associate's degree with 7 years of experience.
• Must be able to work all hours and available for rotating weekend shifts.

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.