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Hello Subaru of Temecula has an opening for a BDC Specialist! Our service department has been highly successful and now requires an additional BDC Agent .
The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner.
He or she receives, schedules, processes, and coordinates all incoming service inquiries and internet queries.
In addition, he or she performs clerical and administrative duties for the Service department.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.
and a working knowledge of automotive sales / service.
He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees : Health, Dental, Vision, 401K, community involvement and company paid vacation and holidays.
Responsibilities :
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Continually learn about product updates, features, accessories, inventory, and their benefits to the customer. Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers .
Attend service meeting and training sessions as required.
Follow all company policies and procedures.
Performs other duties as assigned.
Qualifications No experience required (Automotive BDC Service experience preferred).
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.
a PLUS! High school diploma or GED required; some post high school education or training preferred.
Excellent telephone, writing and typing skills.
Strong computer and internet skills, including Microsoft Office suite.
Must be able to work weekends.
Must be engaging, inquisitive, curious with an over-aggressive / always willing to help attitude.
Service or Internet Sales experience a PLUS! Must have the drive, passion, and confidence to be successful.
A desire and ability to work in a performance and process driven environment.
Excellent customer satisfaction skills.
Professional appearance and work ethic.
Self-starter and self-motivator.
Bilingual (Spanish) a PLUS.
Experience Requirements :
One year customer service experience or previous Business Development Assistant experience in the Automotive Industry Preferred
Job Types : Full-time, Contract
Last updated : 2024-05-22
Full Time
$64k-82k (estimate)
05/23/2024
08/22/2024
The job skills required for Development consultant include Business Development, Customer Service, CRM, Microsoft Office, Inside Sales, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Development consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Development consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Development consultant positions, which can be used as a reference in future career path planning. As a Development consultant, it can be promoted into senior positions as a Business Development Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Development consultant. You can explore the career advancement for a Development consultant below and select your interested title to get hiring information.