Summary:

Responsible for the inspection and proper handling of customer-ordered warehouse product to ensure proper quality standards by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
. Inspects and appropriately handles product that may be defective.
. Review customer orders that include special requirements.
. Processes customer and vendor returns.

Competencies

. Customer Service - Responds to requests for service and assistance; Meets commitments.
. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
. Written Communication - Writes clearly and informatively; Able to read and interpret
written information.
. Teamwork - Balances team and individual responsibilities; Gives and welcomes
feedback.
. Cost Consciousness - Conserves organizational resources.
. Ethics - Treats people with respect; Keeps commitments.
. Organizational Support - Follows policies and procedures; Completes administrative
tasks correctly and on time; Supports organization's goals and values.
. Judgement - Exhibits sound and accurate judgment; Makes timely decisions.
. Professionalism - Reacts well under pressure; Accepts responsibility for own actions;
Follows through on commitments.
. .Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Monitors work to ensure quality.
. Quantity - Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.
. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
. Adaptability - Adapts to changes in the work environment; Able to deal with frequent
change, delays, or unexpected events.
. Attendance/Punctuality - Is consistently at work and on time.
. Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions; Keeps commitments; Completes
tasks on time or notifies appropriate person with an alternate plan.

Qualifications
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Computer Skills
Basic personal-computer skills are desired.

Language Skills
. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
. Ability to write routine reports and correspondence.
. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:
. Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
. Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions.
. Ability to deal with problems involving a few concrete variables in standardized
situations.

Work Environment:

The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.