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Position overview
The major objective for this position is to lead our inside sales/support team and manage sales programs as well as all related activities within our Brookfield, WI branch in order to meet and exceed branch sales, customer count growth and service objectives. The Branch Services and Operations Manager (BSOM) position is responsible for recruiting, hiring, training, coaching, motivating, reviewing and leading an inside team to meet productivity, service and key performance objectives for our branch.
Teaching, caring and developing people is the heart of this opportunity.
You'll be making sure our Heilind Brand and Heilind Culture are experienced in the boldest of terms for our customers. We simply put more care into every interaction! We find ways to say “Yes!” to customers, making them raving fans of you, your team and the Heilind collective.
Organization
A strong predictor of success for a Branch Services and Operations Manager is the ability to lead and motivate our inside team, manage multiple daily tactical priorities while driving key strategic Company objectives. Like any leader's success, yours will be largely dependent on the success of your team and your performance objectives will reflect this synergy. You are the master operational collaborator; ensuring appropriate available resources are coordinated so that branch customers are continually delighted with the Heilind experience.
Performance Objectives
Team Subset: Establish a schedule of monthly one-on-one's and quarterly reviews with each team member to ensure proper communication and understanding of Heilind's vision for these objectives and their individual role in meeting these objectives. Regularly evaluate each team member's performance to the objectives and develop plans to improve where objectives are not being met.
Within the first 60 days you will need to learn the Heilind CRM system and resourcesTeam Subset: Coach and teach your team ensuring their proficiency with available system tools and resources.
Subset: Train and coach the inside sales and support team on their role in Customer Care Visits. Coordinate with Field Sales team to schedule and execute visits with their top 10 customers throughout the year.
Team Subset: Train and coach the inside sales and support team so they understand their role in new business identification and development. In conjunction with district manager, implement a proactive business development plan for the team.
Team subset: Set the standard to ensure your team maintains top levels of professionalism and diplomacy when dealing with each other and our internal support teams.
Team subset: Coach and teach the inside sales and support team, ensuring their professional growth with our supplier and product commodity knowledge.
Team subset:Identify and monitor key, measurable objectives and tactics for the Inside team in order to attain goals for the branch.
Employee Value Proposition
Heilind is growing rapidly! We are the preeminent brand in electronic distribution, synonymous with world class service, quality people, global reach and an unsurpassed inventory of quality products. We consistently exceed our customer expectations and in 2020 Bishop & Associates, the leading industry market research firm, ranked Heilind the #1 distributor in the interconnect industry for the seventh straight year! You now have an opportunity to establish a long term career with a dynamic company with an excellent reputation that provides exceptional support, employee development and advancement opportunities. Be part of our exciting team, our global expansion, enhanced product portfolio and corporate growth goals. Make a measurable career move where you own the branch operations, create growth opportunities for your team and delight customers. All of this while advancing your career and realizing your earnings potential!
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Requirements:Experience
A Branch Services and Operations Manager for Heilind need to have a bachelor's degree or 4 years of progressively responsible experience in an electronic or related industry distribution company, or equivalent combination of education and experience. Management experience is also desired. Excellent written and verbal communication, negotiation and leadership skills are essential along with expertise with typical business software (Excel, Outlook, Word, PowerPoint and some level of CRM system).
Full Time
$79k-98k (estimate)
08/11/2023
05/30/2024