• Ensure the effective hiring, training and development of identified staff including through selective one-on-one coaching 
• Maximize short-term revenue opportunities through ongoing staff sales training and daily interaction with hotel sales department 
• Ensure compliance of all brand and hotel standards to include understanding of all technology systems and necessary reporting (PMS, Telephone, etc) 
• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone 
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned 
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner 
• Reviews and updates the communication log regularly to stay current with developments in the hotel 
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary 
• Invest in our three core values of the Hegg vision: 
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.