Position Responsibilities:

• Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts.
• Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL.
• Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders.
• Uses two way radio to communicate with various nursing, maintenance and administration staff
• Perform nightly flipper check
• Set up and remove furniture and decorations to prepare facilities for events such as programs ,banquets and meetings
• Helps usher residents in the ballroom during nightly programs
• Assist residents with minor maintenance and computer issues
• Covers the front desk for concierge breaks
• Delivers packages to resident apartments as needed

Qualifications:

• Good communication skills
• Previous security or concierge experience preferred. First Aid or medical training a plus
• Superior customer service skills.
• Professional appearance and demeanor.
• Flexibility to work varied shifts (when needed), including weekends and holidays
• Must be able to respond quickly to alarms.
• High School diploma or equivalent.

Working Conditions and Physical Demands

• Being neat, clean and wearing professional attire is required
• At times a fast paced environment
• Subject to frequent interruptions
• Subject to emergency situations
• Works in a clean, well-lighted, well-ventilated area.
• Some lifting and moving furniture to setup for programs
• Strong perfumes/aftershaves are prohibited.
• Shifts vary