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Manager Regional Claims
HEB San Antonio, TX
$150k-194k (estimate)
Full Time | Retail 4 Months Ago
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HEB is Hiring a Manager Regional Claims Near San Antonio, TX

Responsibilities:
Job Summary:
Leads Regional Risk Solutions Teams to include safety, general liability, auto liability, pharmacy and tort litigation, products liability, property damage, medical malpractice, and work injury efforts to mitigate losses and reduce expenses.
Essential Functions / Process Responsibilities include the following; (other duties may be assigned as necessary)
  • Communicates and monitors claim handling procedures
  • Assesses policies and procedures and makes recommendations for changes as required by workflow processes
  • Reviews, monitors and provides technical expertise to the Risk Solutions staff to ensure proper adherence to the company standards and procedures
  • Reviews and evaluates the workloads based on system reports and assigns the files and locations accordingly
  • Works on a diary system and audits files for accuracy and compliance to policies and procedures
  • Reviews and approves payments on claims within approved Authority Guidelines
  • Reviews all settled claims and documents the file for each settlement check requested
  • Addresses customer concerns and initiates resolution as merited by the circumstances
  • Serves as the first contact for partners who are considering an appeal of a coverage decision under the Work Injury Benefit Plan
  • Addresses developmental opportunities and offers/provides necessary training
  • Assists the Risk Solutions Representatives with litigation case management and provides guidance in the communication with defense attorneys and operational leadership
  • Serves as liaison and represents the Risk Solutions Department in the operational area meetings when necessary
  • Analyzes and evaluates assigned areas and provides activity reports to document findings
  • Management of safety issues for the assigned region along with the Risk Solutions Representatives
  • Escalation point of contact for Work Injury, Return to Work, and General Liability cases
  • Regional subject-matter expert for Risk Solutions areas of accountability
  • Provide trend analysis to divisional leads in efforts to assist in regional strategic planning
  • Acts as liaison with excess insurance carriers
  • Maintains contact with carrier on open claims for review of appropriate reserving
  • Provides pre-trial reports as requested

- Liaison with Pharmacy Leadership on claims and reporting; part of the TSBP peer review for H-E-B; reports cases to TSBP as required by state guidelines

  • Reviews and provides guidance for handling Subrogation and Indemnification claims

Preferred Education and Experience

  • A related degree or comparable formal training, certification, or work experience
  • 5 years of claims experience
  • 5 years of supervisory experience
  • Current 'All Lines' Texas adjusters license
  • Training experience (preferred)
Key Competencies preferred
  • Working knowledge and understanding of medical and legal terminology
  • Advanced negotiating and influencing skills
  • Strong analytical and project management skills
  • Strong organization and time management skills
  • Intermediate PC skills
  • Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail
  • Ability to work complex issues with senior management
Physical and Other Requirements
  • Function in a fast-paced, retail, office environment
  • Travel by car or plane with overnight stays
  • Work extended hours; sit for extended periods
  • Valid Texas driver’s license
LEG3232

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$150k-194k (estimate)

POST DATE

12/26/2023

EXPIRATION DATE

04/03/2024

HEADQUARTERS

SAN ANTONIO, TX

SIZE

<25

FOUNDED

2014

CEO

KIM COLE

REVENUE

<$5M

INDUSTRY

Retail

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The following is the career advancement route for Manager Regional Claims positions, which can be used as a reference in future career path planning. As a Manager Regional Claims, it can be promoted into senior positions as a Claims Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager Regional Claims. You can explore the career advancement for a Manager Regional Claims below and select your interested title to get hiring information.

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