Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... interpersonal skills?
HEAD FOR BUSINESS... ability to think quickly to problem-solve?
PASSION FOR RESULTS... drive to maintain smooth overnight operations, even in stressful situations?
We are looking for:

• 6 months of related experience
• problem solving and decision-making skills
• ability to support large groups of Partners

What is the work?
Store Lead Operations:

• Connects / checks in with overnight Partners throughout the Store
• Maintains Store conditions and overnight operations
• May direct work; addresses complaints; resolves issues
• Follows up on production plans and execution of supporting processes
• May oversee / support / coach overnight Partners and teams (e.g., Stocking, Overnight Sanitation, TSST, Production Teams) in lieu of or in addition to respective Leads
• Provides oversight on product handling; ensures handling and cold chain are not damaging product
• Assists with receiving inventory; loads / unloads / moves product

- Applies best practices and H-E-B SOP guidelines

• Ensures successful communication of overnight operations to daytime Leader
• Communicates daily with Store coverage on total store overnight operations

Customer Service:

• Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate
• Provides / coaches on superior customer service
• Ensures all overnight point of sale transactions are successfully processed; troubleshoot as needed

Compliance / Sanitation / Safety:

• Addresses customer and Partner accidents
• Coordinates compliance with department and Store operating procedures
• May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead
• Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues
• Completes time and temperature checks to ensure timely response to refrigeration issues
• Executes emergency management procedures according to company policy
• Handles product integrity and Partner safety
• Confirms compliance with sanitation SOPs / guidelines
• Complies with SOPs related to security, receiving / wareroom, and safety

- Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation

• Performs supervisory responsibilities in accordance with policies and applicable laws

What is your background?

• Minimum age 18 (mandatory)
• 6 months of related experience
• Experience leading / supporting an overnight team, or large teams in other business areas (preferred)
• Completion of forklift / power jack training (upon hire)

Do you have what it takes to be a fit as an H-E-B Overnight Coverage Lead?

• Knowledge of department production stations, including quality standards, set-up, operation, cleaning, and all equipment maintenance
• Problem solving and decision-making skills
• Interpersonal skills
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to communicate effectively with customers and/or groups of Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to support large groups of Partners

Can you -

• Constantly* walk, reach at waist, grasp
• Occasionally stand, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold/hot, ambient temperatures, loud noise and wet conditions
• Demonstrate the ability to lift 85 lbs, and manage in excess of 85 lbs**

• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
07-2023