Position Overview 
Responsible for the day-to-day coordination of services for their respective facilities. This includes working with providers and suppliers, personnel management, and financial management of facility healthcare programs. Responsible for personnel management, client management, clinical quality management, and operations management for the jails in their region. Ensures the highest quality clinical care is delivered to the inmates entrusted to our care by allocating our healthcare funds to deliver the most appropriate care to the greatest number of inmates. Provides guidance, direction, and support to the HSAs, ensuring our clinical staff are trained and supporting in the delivery of care, providing key performance information to our clients, acting as the conduit for the sharing of information between the field and the corporate office.
 
Essential Job Duties 
✓ Mentor, coach and support HSAs
✓ Review clinical and operating metrics versus expectations
✓ Evaluate individual HSA performance and identify development opportunities
✓ Review and approve, with the HSA, his or her team member performance evaluations and identify professional development opportunities
✓ Liaison between HSAs and corporate office/executive team
✓ Responsible for making sure HSARNs are scheduling all shifts in Paycor 
✓ Ensure that facilities under management achieve clinical, service, and operating objectives
✓ Provide regular written communications on key performance indicators, statistics, facility developments, and important developments
✓ Conduct regularly scheduled site visits, include discussion of any issues/concerns/opportunities.
✓ Monitor adherence to contract, Policies and Procedures, rules and regulations for assigned counties
✓ Liaison with outside community medical and behavioral health partners to ensure program success -Establish and maintain excellent working relationships with Sheriff's staff, custody staff and medical staff
✓ Identify and share best practices with jail staff
✓ Comply with contract reporting requirements
✓ Works with business development team on annual contract renewals
✓ Attend quarterly Quality MAC meetings
✓ Assist with accreditation/compliance process
✓ Engage in proactive and on-going performance management
✓ Oversee work with drug formulary compliance by working in collaboration with clinical leadership
✓ Monitor compliance to staffing plans, manage changes to staffing plans with input from HSA, Finance, DOO.
✓ Document approved changes to staffing plans and ensure all approvals are received
✓ Authorize equipment purchases and communicate needs to corporate office
✓ Manage key operating metrics: including staffing/schedules/payroll, labor, supply, pharmacy, staff retention
✓ Participate in development of annual operating plan 
 
Minimum Education/Experience Requirements 
✓ Bachelor’s Degree in Healthcare or related field; Master’s Degree preferred 
✓ Current, unrestricted RN license 
✓ 5 years of healthcare operations management required 
✓ Bachelor of Science in Nursing preferred 
✓ 5 years’ experience in correctional health experience preferred 
✓ Multi-site management experience preferred 
 
Additional Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Competencies 
✓ Clear and effective verbal and written communication with all coworkers, supervisors, jail administration, and patients 
✓ Excellent verbal and written comprehension 
✓ Excellent deductive reasoning and problem-solving abilities 
✓ Excellent organizational skills 
✓ Ability to use a computer and use/learn a variety of software, including site-specific computer programs 
✓ Must demonstrate ability to appropriately and safely use standard medical equipment 
✓ Ability to respect the dignity and confidentiality of inmates 

Employment Requirements
✓ Must maintain all certifications, educational requirements, licensing, etc. for this position
✓ Must have current CPR/BLS certification 
✓ Must have current TB test (taken within one year)
✓ Must adhere to all facility policies and procedures as well as the policies and procedures listed in the Employee Handbook
✓ Willing to assist coworkers in the job duties and work overtime if required; may act as a resource to other coworkers
✓ Maintains confidentiality, dignity, and security of health records and protected health information in compliance with HIPAA requirements 

Security Requirements 
✓ Must be able to pass a background check and pre-employment drug test (as applicable) 
✓ Must obtain and maintain security clearance with the client/facility as a requisite for initial and/or continued employment 
✓ Must undergo security training and orientation on facility safety policies and procedures 

Physical/Mental Requirements 
This position routinely requires (but is not limited to) the following: 
✓ Ability to both remain stationary and move/traverse throughout the facility, including up and down flights of stairs 
✓ Ability to position oneself in different spaces 
✓ Ability to convey and discern information in a conversation, frequently communicate with patients; must be able to exchange accurate information. 
✓ Ability to identify and detect objects and assess situations from a variety of distances 
✓ Ability to stay calm in stressful and demanding situations 
✓ Frequently transports objects up to 50 pounds