Heaven at Home is looking for a full-time and a part-time Care Coordinator to add to our amazing team. The full-time position will be four days a week, plus every fourth Saturday; the part-time position will be 2 days a week, Mondays and Fridays. Our Care-Coordinators must be compassionate, extremely empathetic, and very detail oriented, with good computer skills, the ability to follow directions, and possess the ability to multi-task. Responsibilities will include answering inquiries from potential or current clients by phone, email, or text, scheduling appointments, processing payments, keeping up with laundry, and occasionally attending expos or pet oriented events (i.e, Pints for Pits, Bark in the Dark) to help spread the word about our services. Previous veterinary or social work/counseling experience is beneficial but not required.

What our Care Coordinators do:

• Communicate with clients via phone, email, and text
• Support clients in navigating end-of-life decisions for their pets
• Schedule and coordinate visit logistics for clients and veterinarians
• Assist with special projects, such as social media, marketing, or administrative tasks

What we look for in you:

• The ability to work effectively on a team to collaborate and problem solve, as well as accomplish tasks on your own
• Excellent verbal and written communication skills with strong attention to detail
• Demonstrated empathy, patience and compassion while speaking with emotional clients
• Basic understanding of end-of-life veterinary care and the human/animal bond or a willingness to learn
• HS diploma or GED, and experience or degree in related field is preferable. Related fields may include counseling, veterinary roles, administration, or social work.

If you meet the above criteria, have a passion for senior pets and end of life care, are looking for a rewarding career, and would like to be a part of a supportive, dynamic team, please send us your resume and a brief cover letter outlining your interest and matching skills.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Veterinary Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)
• Counseling or Social Work: 1 year (Preferred)

Ability to Relocate:

• Grand Rapids, MI 49505: Relocate before starting work (Required)

Work Location: In person