Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Your Role As a HealthStreamer 

Position Summary

Work with IT management to streamline and/or automate MIS processes to improve user experience.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Interface with the user community to provide IT support

• Provide users with onboarding and offboarding support including user account provisioning and computer deployment

• Resolve end users hardware and software issues in a timely and professional manner

• Develop and maintain documentations and metrics to improve operational efficiency

• Research and evaluate new technologies to improve existing services

• Collaborate with other members of the MIS team to cross-train and provide backup to other team members

• On-call pager/phone on rotational basis

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Minimum of three (3) years of experience

• College degree in a technical discipline (i.e. Computer Science, Information Systems, Engineering, etc.) is preferred but not required

• A Certification preferred but not required

Skills and Abilities Required

• Strong skills and experience in end user support in an enterprise environment

• Microsoft technologies such as Windows 10/11, Office 365, Active Directory, and user profile

• Apple technologies such as macOS and IOS

• PC hardware and networking

• Desktop and laptop deployment with tools such as Microsoft SCCM, Intune, and Jamf

• Experience supporting Microsoft O365

• Application support in a Windows environment

• Strong troubleshooting and problem solving skills

• Customer Service oriented

• Supports the mission and goals of the company.

• Demonstrates integrity and strong ethical standards.

• Committed to quality and its continuous improvement.

• Solves problems proactively.

• Committed to learning better and more efficient ways to accomplish tasks.

• Self-management and ownership of work assigned

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!