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Under the direct supervision of the Clinic Operations Director and Manager, the Medical Assistant Manager will play a key role in the overall efficiency of the clinic’s back office. In addition to the duties of a medical assistant, the Medical Assistant Manager supports the clinical team’s day-to-day functions consistent with healthRIGHT360 policies and procedures. This includes training and supervising and supporting medical assistants, oversight of daily medical assisting tasks, maximizing patient care team productivity, monitoring patient flow, and oversight of medical and consumable supplies. Responsibilities also include monitoring and evaluation of established workflows, deliverables, quality assurance, and support of quality improvement initiatives. The Medical Assistant Manager is responsible for the direct supervision of the medical assistants as well as the management of medical assistant externs and volunteers. The Medical Assistant Manager works in coordination with the Call Center Manager, RN Manager and Access Manager to ensure efficient clinic flow.
Management Responsibilities: Train and support medical assistants to ensure that they are competent in assisting clinician with different specialties, performing tests and procedures (vital signs, EKGs, ear lavage, in-house laboratory tests, venipuncture and injections, etc). Train and ensure that all back office staff are utilizing Rapid drastic project improvement (DPI) workflow processes, such as chart prepping, red carpeting mid-way knocks, 30 second reports, and huddles. Train and manage the medical assistant externship program and volunteers. Performs audits of temperature logs, emergency crash carts, immunization logs, and other maintenance logs to ensure compliance. Audits to be performed will include, but is not limited to: dispensary temperature log, vaccine temperature log, emergency crash cart checks/log, appropriate Smart Forms generated in ECW, vitals taken and verified, medical history addressed (colorectal cancer screening, cervical cancer screening, DM retinal / eye / HbA1C testing, etc), allergies documented, correct templates merged, and correct chief complaint.
Supervision Responsibilities: Ensure Medical Assistants are trained appropriately, conduct chart audits to ensure quality, provide feedback, recommendations, and complete write-ups and performance improvement plans for Medical Assistant staff. Complete quarterly Medical Assistant supervisory check ins and annual performance evaluations. Lead staff meetings in coordination with the Operations Manager, Associate Medical Director, RN Manager, and Access Manager. Responsible for MA staff scheduling, approving time off requests, and timecard approval.
Medical Responsibilities: Assist clinicians in the examination process. Perform office tests including vision screening, spirometry, EKG, rapid strep, urinalysis, urine toxicology screen, and urine pregnancy tests. Perform phlebotomy, injections, TB tests, breathing treatments. Will follow up on ordered labs, imaging results, medical referrals, and durable medical equipment.
Preparation Responsibilities: Managing sterilization of medical equipment, perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type. Place patients in rooms and prepare them for examination. Clean, prepare and stock examination rooms.
Coordination Responsibilities: Receive and return telephone call from patients and pharmacies. Assist in integration of services, scheduling specialty appointments and consultations. Monitor and ensure quality assurance of basic clinic functions. Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience. Ensure that huddles start on time, and staff are prepared with huddle items. Ensure patient care starts on time, and addresses any issues that affect cycle time and patient flow. Participates and leads QI/QA (Quality Assurance and Quality Improvement) projects in collaboration with other managers. Monitor and train staff for our COVID clinic.
And, other duties as assigned.
Education and Experience:
Background Clearance Required:
Knowledge Required:
Skills and Abilities Required:
Desired:
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
Tag: IND100.
Full Time
Ambulatory Healthcare Services
$75k-95k (estimate)
04/14/2023
05/11/2024
healthright360.org
LOS ANGELES, CA
200 - 500
1966
$50M - $200M
Ambulatory Healthcare Services
Our Mission HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, substance use disorder treatment and re-entry services. History To address the thousands of adolescents and young adults that were streaming into San Francisco for the cultural revolution of the 1960s, Haight Ashbury Free Clinics (HAFC) opened its doors in 1967 as the first free medical clinic in the country. During the first week of operation over 400 patients were seen. HAFC has been an innovator in d...elivering primary health care services to many of the people who can least afford them. Health Care is a Right, Not a Privilege has been the guiding principle as well as its famous tagline. Walden House was founded in 1969 in the same Haight-Ashbury district of San Francisco to help homeless and runaway adolescents with substance use disorder problems. Today, Walden House treats people with mental health and substance use disorder problems at various residential and outpatient centers throughout California, including in-prison treatment programs, and facilities in San Francisco and Los Angeles, providing drug and alcohol treatment and mental health, vocational and housing services for people transitioning back into their communities. Like HAFC, Walden House has always served people who are uninsured, homeless and socio-economically disenfranchised, including those with HIV/AIDS. Haight Ashbury Free Clinics and Walden House have both grown over the years, becoming national models for community healthcare, substance use disorder treatment and mental health services. The organizations merged on July 1, 2011 to best serve the most vulnerable members of our community. On July 1, 2012, Haight Ashbury Free Clinics Walden House adopted a new name: HealthRIGHT 360. A Growing Family of Programs Asian American Recovery Services (AARS) joined the family of HealthRIGHT 360 programs in 2013. Founded in 1985, AARS has grown to serve thousands of people throughout San Francisco, San Mateo, and Santa Clara counties. In 2014, North County Serenity House of San Diego county and Womens Recovery Association (WRA) of San Mateo joined HealthRIGHT 360, continuing its leadership as a provider of gender responsive services for women and women with children. In 2015 Lyon-Martin Health Services became the third primary care clinic operated by HealthRIGHT 360, continuing its specialized care for women and transgender individuals. Tenderloin Health Services (formerly Glide Health Services clinic) became the fourth primary care clinic in 2015, providing care in San Franciscos Tenderloin neighborhood. Prototypes joined in 2016 expanding behavioral health care for women and children and services to survivors of domestic violence in Los Angeles, Orange and Ventura Counties. Strengthening services for women and girls in San Francisco, Womens Community Clinic joined our family of programs in 2017. Womens Community Clinic traces its roots to the Womens Need Center, a program of Haight Ashbury Free Clinics that closed in 1999 and reopened four months later with its new name.
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