GENERAL SUMMARY:

Under general supervision of the Program Manager, MOW and according to The Health Trust’s (THT) general policies and procedures, the Program Coordinator, MOW is responsible for coordinating all aspects of The Health Trust’s Meals on Wheels (MOW) program with an emphasis on careful program monitoring to ensure both customer satisfaction and fiscal responsibility. This position performs complex technical and administrative tasks related to client, volunteer and database management, food ordering and delivery, billing and outreach. This position works collaboratively with other teams within The Health Trust, including Medically Tailored Meals, Food Basket and delivery drivers, as well as with external vendors and partners.

Benefits/Perks:

• Medical, dental, and vision coverage for you and your family. 80% dependent coverage, $70/mo employee.
• Over 30 days off including holiday shutdown between Christmas and New Years Day!
• 403(b) Retirement Plan with a Match, plus a potential employer discretionary contribution after year one
• Professional development opportunities
• Transit Flexible Benefit Plan
• Employee Assistance Program
• Wellness Program - wellness portal to support your wellness goals, cash incentive and PTO incentive.
• Employer paid Life Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the day to day operations of the Meals on Wheels program

• Coordinates, schedules and troubleshoots MOW deliveries through database system

• Communicates, supports and dispatches deliveries to drivers’ mobile app

• Communicates with the food dispatch center to ensure the correct deliveries are prepared and delivered

• Answers client questions and resolves delivery problems 

• Analyses and generates projections for the number of meals and places meal orders. 

• Oversees the screening and onboarding of new clients.

• Ensures that the clients are entered into the database correctly. 

• Ensures that program services are set up correctly and billed to the right grants 

• Oversees and distributes client and marketing materials. 

• Collaborates with Salesforce partners to improve processes and resolve problems in the Salesforce database. 

• Oversees day to day activities of volunteers and interns.

• Assists with billing and grant reporting by generating reports from Salesforce

• Answers phone calls from clients, drivers and the public, takes messages and answers questions. 

• Tracks client compliments and complaints.

• Updates forms and other literature as assigned.

• Represents The Health Trust through participation in community outreach activities.

• Attends job training and performs other related duties as assigned. 

• Maintains all HIPAA standards of privacy and confidentiality.

• Other duties as assigned.

EXPERIENCE AND TRAINING

• Bachelor's Degree preferred or equivalent combination of training and experience.

• Minimum two years of progressively responsible administrative/office environment.

• Experience in a community health field is preferred.

• Proficient in Microsoft Office products/software and Google applications

PREFERRED EXPERIENCE & TRAINING

• Bilingual in one or more threshold languages (Spanish, Vietnamese, Tagalog, Mandarin, Cantonese, Farsi) strongly preferred

• Experience with databases such as Salesforce strongly preferred. 

MINIMUM KNOWLEDGE AND ABILITY

• Excellent telephone, communication and interpersonal skills.

• Ability to maintain productive working relationships with clients and their families, program staff, interns, volunteers, community agencies and external vendors.

• Ability to show understanding, patience and tact when dealing with clients, their families and community partners.

• Ability to work independently, prioritize, problem solve, and utilize critical thinking and good judgment skills. 

• Aptitude for learning new database software. 

• Excellent written and oral communication skills.

• Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally competent and sensitive manner. 

• Demonstrated proficiency in Microsoft Suite and Google products

• Self-motivated and demonstrated critical thinking skill

• Demonstrated strong teamwork and people skills, with ability to develop productive relationships

• Ability to model and communicate the mission of The Health Trust and support a culture of empowerment and team support.

WORKING CONDITIONS:

• Professional office environment, hybrid work once proficient 

• May perform repetitive motion activities and sit for long periods of time

• Normal office environment with little exposure to excessive noise, dust, and temperature.

• Local travel required.

• Car available for daily use with valid driver’s license and automobile insurance as required by the State of California.

• Employment background screening required.

• Must be available to work varied hours.

REPORTING RELATIONSHIPS:

Reports to Program Manager, MOW

The Health Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, genetic information, marital status, gender identity or expression, childbirth, breastfeeding and related medical conditions), exercising the right to family care and medical leave, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. While this job description is intended to be an accurate reflection of the current job, management may revise the job or require that other or different tasks be performed when circumstances change.