Assistant Director of Field Operations

Health Equity International (HEI) is seeking an Assistant Director for Shelter Operations & Stabilization.

Location:

Homebase: Newton, MA;
Floating: Middlesex County, MA

Overview of Role:

The Assistant Director for Shelter Operations & Housing Stabilization Division oversees field operations for Case managers and Supervisors at the specified shelter locations.

The field operations staff are HEI employees located at specific shelters where (EA) eligible homeless families are provided services aligned with EOHLC and HEI policies and procedures.

The incumbent will be required to float to two shelters in Middlesex County, MA, where homeless families experiencing homelessness are placed and connected to support and services. Additionally, the Assistant Director for Field Operations may be required to travel to other locations throughout the Commonwealth upon request.

The Assistant Field Director reports to the Deputy Director of Field Operations.

Duties and Responsibilities (not all-inclusive):

1. Directing:

Provides direction and guidance in the management of the Emergency Assistance Program to field supervisors and staff:

• Managing field operations.
• Identifying, analyzing, and resolving problems that arise.
• Ensuring that there is an equitable distribution of staff among Field offices and that supervisors are appropriately directing staff.
• Traveling to and from the different offices to provide onsite supervision for the HEI staff and indirect supervision to contracted staff.

2. Collaborating:

• Working with the Placement Unit to ensure that homeless families are abiding by shelter rules and regulations.
• Working with local Public Housing Authorities (PHA) to ensure families apply for State & Federal subsidized units.
• Working with local landlords and property managers to secure sustainable and affordable housing for families.

3. Strategizing:

• Developing strategies to support and work with collateral agencies in the regions of the state where assigned shelters are located.
• Partnering with State and Federal agencies to ensure that EA services are delivered by HEI staff in a collaborative manner with DTA cash assistance, Supplemental Nutrition Assistance Program (SNAP) benefits and other benefits.

4. Training:

• Participates with the Director of Field Operations and Deputy Director of Field Operations in the development of a training agenda and a budget that ensures that resources are available for the Field Staff.

5. Policies & Procedures:

• Participating in the development of policies and procedures.
• Conducting performance reviews of field office supervisors.
• Initiating personnel actions including hiring, transfers, leaves of absence, progressive discipline, and grievance.
• Assigning work to staff.
• Handling other related administrative issues.

Preferred Qualifications:

1. Demonstrated ability to provide leadership and supervision for field staff responsible for effectively and efficiently delivering quality customer service within a trauma-informed service delivery model.

2. Experience working with State and Federal programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.

3. Exceptional negotiation, conflict resolution and coaching skills.

4. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.

5. Knowledge and experience in program policy and development, analysis and program evaluation including the demonstrated ability to anticipate and identify problems and develop solutions that are creative, innovative, and flexible.

6. Understanding of issues of poverty and diverse low-income populations.

7. Demonstrated ability to create collaborative partnerships with multiple stakeholders including community-based organizations, local coalitions, faith-based groups, service providers and consumers.

8. Excellent verbal and written communication and reporting skills.

9. Strong computer skills including Word, Excel, and Outlook.

10. Proficient in Haitian Creole or Spanish (Preferred not Required)

Additional Information:

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work-from-home days.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines.

Education, licensure, and certifications will be verified in accordance with the HEI’s Human Resources Division’s Hiring Guidelines.

Pre-Offer Process:

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Qualifications:

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

HEI is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Assistant Director of Homeless Shelters and Stabilization Services

Primary Location: United States-Massachusetts-Newton, MA

Job: Community and Social Services

Agency: HEI

Schedule: Full-time

Shift: Day

Number of Openings: 1

Salary: $63,791.15 - $80,000 Yearly

Benefits:

• Casual work environment
• 3 weeks of Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Paid Life Insurance
• 11 paid holidays
• Paid sick leave
• Career advancement and professional development
• Employer matching employee contributions for 401K

Potentially Eligible for a Hybrid Work Schedule: Yes

How to Apply: 

Please submit your cover letter and resume to hr@haitihealth.org with the subject line “Deputy Division Director Housing.” Please note that applications will be reviewed on a rolling basis. Due to the high volume of applicants, we will only contact those who are being considered for an interview. Thank you for your interest in HEI.

Job Type: Full-time

Pay: $63,791.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person