Position Title : Territory Support Specialist

Department : Sales

Reports To : Sales Manager

Classification : Non-Exempt

Workdays : Monday - Friday

Work Schedule : 8 : 00 am - 4 : 30 pm

This is an in-office position located in Grove City or Circleville, Ohio.

We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company.

HCL offers competitive compensation, including a base salary and incentive structure, as well as opportunities for professional growth and development with a tiered Customer Service Representative (CSR) progression model.

If you are a driven individual with a passion for customer service and building strong customer relationships, we would love to hear from you! Excellent work life balance - never take work home with you!

Primary Function

The Territory Support Specialist (TSS) is responsible for supporting assigned sales territories. The TSS will support assigned territories with calling customers, prospects and leads in their specialized market to grow the customer base, while also selling and suggesting products to customers.

The TSS is also responsible for receiving, processing, and recording customer's orders, while interacting with company team members who support the ordering, delivery, and billing process.

Responsible for taking inbound calls and making outbound calls related to market product sales, current orders or quotes and find solutions for customers in assigned territories when appropriate supports Account Managers when they are out of the office.

i.e. email, voice mail, etc.)

Execute follow-up on orders and backorders. This will also include follow up on Sample items sent out in the event the Account Manager is traveling.

Supports Account Manager and assigned territory by growing contacts in other departments

• Site visits and trade shows, on occasion or as needed.
• Receives customer calls, faxes, and emails and provides quotes and / or information about products & services, processes concerns / problems, and enters orders using company software & generates reports as needed.
• Opens accounts for customers by creating new records in database, along with maintaining the integrity of our customer database.

i.e. account, ship to and contact clean-up)

• Tracks the disposition of customer deliveries and next day air orders as needed.
• Records special dispositions and notes related to customer's situation when appropriate
• Independently cross and up-sells to all customers as well as introducing top product lines when appropriate
• Provides the customers with the opportunity to receive a sample promotional product or evaluation order and follow-up in a timely manner to close sale
• Troubleshoots work-related problems by sharing new ideas with other team members and supervisors and takes ownership of departmental success
• Refers customer requests for refunds, exchanges, and adjustments to their accounts to Returns Department
• Provides customer with estimate of shipping costs when requested
• Attends new and existing computer, customer process training, products training, and team meetings
• Works safely to prevent on-the-job injuries by following ergonomic guidelines (adhere to company safety policies)
• Actively contribute to maintaining a strong team and positive work environment
• Maintain regular and predictable attendance.
• Perform other duties as requested.

Requirements

• High school diploma or equivalent
• Experience in a consultative selling or equivalent environment is preferred
• Foundational skill levels of reading for information, applied mathematics, locating information
• Possesses finger dexterity / spelling skills necessary to perform data entry at acceptable productive rate
• Maintains a high level of accuracy
• Ability to work effectively with company staff and customers
• Strong verbal and written skills
• Ability to work independently and manage work tasks effectively, as well as working effectively with team members
• Maintain satisfactory attendance and punctuality
• Thorough knowledge of Windows, order processing and internet software
• Maintain a satisfactory level of inbound and outbound calls

Benefits Program

Our benefits are incredible!

We offer a benefits package that includes :

• 6 Paid Holidays
• Full-time benefits 1stof the month after 60 days of employment.
• Medical Insurance : We offer two medical plan options with low deductibles. Save more on premiums by qualifying for wellness rates!
• Dental Insurance
• Prescription Drug Program with low copays
• VSP Vision Insurance
• Flexible Spending Accounts
• Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1stof the month after 60 days of employment)
• 401(k) Retirement including 4% company match
• Company Paid Life Insurance
• Voluntary Life Insurance available for you, your spouse, and your children
• Company Paid Short and Long-Term Disability Insurances
• Extensive Bereavement Leave Policy
• Employee Assistance Programs
• Rainy Day Savings Program

Last updated : 2024-05-21