Share the challenge of working for a global company by joining the exceptional team at Pilkington! Pilkington North America is the premier supplier of high-quality glass for the building and automotive industries. Currently, our Automotive Glass Replacement division is seeking a Technical Sales & Support Specialist to be based at our Distribution Center in Grove City, OH.

Primary Duties:

This position will provide master level technical assistance on calibrations using our diagnostic tools for both external automotive glass replacement customers and our internal calibration network. Acts as a support liaison between customers and NSG.

Primary duties include:

· Use internal training manuals, databases and external resources to provide advanced solutions to camera, radar, blind spot and 360 view calibration troubleshooting

· Resolve internal and external calibration and work instruction questions via phone, email, mail, or social media

· Ask customers targeted questions to quickly understand root of the problem

· Assist with level one and level two support calls

· Walk customers through calibration process using a series of actions until the issue is resolved

· Maintain call log to take ownership of customer issues and see problems through to resolution

· Research, diagnose and troubleshoot automotive diagnostic tool software and hardware problems to resolve system issues

· Troubleshoot network issues and use remote desktop connections to provide immediate support

· Assist customers with installation and updates of software applications and programs

· Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of customer training

· Conduct specific training needs assessments to support improvement of design, development and delivery of corporate training programs and strategies

· Assist with the testing and validation of the Opti-Aim technical instruction sets

· Resolve internal and external calibration and work instruction questions via phone, email, mail, or social media

· Ability to prioritize and manage several open tickets at one time

· Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character

· Create and maintain a positive and professional learning environment

· Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

· Other duties as assigned

Qualifications Required:

· Bachelor’s degree in Information Technology, Business, Marketing or a related field. Without degree, a minimum of three years sales or technical experience.

· Good understanding of computer systems, mobile devices and other tech products

· Demonstrated proficiency with Microsoft Word, Excel and e-mail; Internet.

· Developed customer relations and communication skills (verbal and written).

· Proficient in the English language (verbal and written).

· Ability to travel 10%

Qualifications Desired:

· Fluency in Spanish or French

· Experience with automotive scan tools or diagnostics

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability or national origin.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person