Implementation Consultant

OVERVIEW

Implementation Consultants document incoming new business cases, run quotes, and discuss opportunities with the Sales Director and agents. Their goal is to submit accurate paperwork timely for the sales team and assist agents in overcoming any moveable barriers to making the sale. They will also handle incoming Tier 1 service calls from clients going above and beyond to ensure they have the information needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Make proactive outreach to agents via telephone or email to follow up on received sales opportunities and to move new business groups through the onboarding process. Actively promote relationships with agents and their support staff. Respond to new business questions about guidelines and the submission process.

REQUIREMENTS

Candidates must have:

• Knowledge and understanding of health insurance products and services.
• Efficiently manage the designated work lists and continually prioritize incoming requests.
• Demonstrate, follow, and maintain knowledge of all state and regulatory guidelines.
• Minimum 1 year of customer service experience, preferably in the health insurance industry.
• Minimum 1 year of health insurance or related industry experience.
• Ability to work a flexible schedule which includes both remote and office-based requirements.
• Proficiency in daily, active use of Excel, and CRM systems.

BEHAVIORS

• Commitment and dependability.
• Excellent oral and written communication skills.
• Ability to engage agents/clients with sincerity.
• Problem solver.
• Utilize training resources as a first attempt to find answers.
• Ability to confidently learn new computer programs.
• Excellent organizational and planning skills.
• Effectively communicate with a broad cross-section of people.
• Ability to self-motivate.
• Consistently demonstrates high levels of integrity.

EDUCATION

Bachelor’s degree preferred, or equivalent professional experience.

This position is full-time with a hybrid work environment. The position offers the opportunity to work on challenging projects in a dynamic environment. Join us and be part of a team that values customer service and excellence in everything we do.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Health Alliance Administrators is committed to fostering, cultivating, and embracing a culture of inclusion and equality. We welcome and encourage diversity in the workplace and are fully committed to promoting and preserving an environment that supports growth and advancement in all aspects of business.

Health Alliance Administrators. is committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Job Types: Full-time, Permanent

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Novi, MI 48375: Relocate before starting work (Required)

Work Location: Hybrid remote in Novi, MI 48375