Job Title IS Support Specialist (IT) Location Jacksonville, FL Other Location The IS Support Specialis t will b e res ponsible for supporting the technology needs of the Healogics staff at the corporate office and in the f ield. Technology needs include on-site and rem ote hardware, software and telecommunications support.The Technical Support S pecialis t will apply proven problem -solv ing, custom er service, and communication skills to help iden tify, communicate, and resolve end users issues.Possess knowledge and experi ence with W indows 7 and 10 and will ing to keep abreast with enhancem ents and future versions.Ability t o handle job s tress and interact effectively with othe r em ployees.Other duties as assigned by Help Desk m anagem e nt.To perform t his job successfully, an individual must be able to perform ea ch essential duty satisfactorily. The requirem ents listed below are representative of the knowledge, skill, and/or ability required.**Education/Experience** : ? 1-3 years of experience in an IT support environm ent Interm ediate knowledge and experience supporting W i ndows operat ing system sAdvanced software and hardwa re troubleshooting, critical thinki ng and problem -solving skillsAbility t o work with m inim al supervisionAbility t o co mmunicate clearly and concisely, both orally and i n writingStrong organizational and tim e m ana gem ent skills with attention to detailAbility t o multi-task, pro blem -solve and prioritize in a fast-p aced environm entAbility t o manage m ultiple ta sks with f requent in t errup tion s, som eti m es in urgent situationsAbility t o co mmunicate verbally and in writing in an effectiv e m anner appropriate f or the support of and interaction with m ultiple users up to and includi ng senior s t aff me mbers.Proficiency with basic ma th skills is essential.

**Reasoning Ability:** Ability t o so l ve prob lems, collect data, estab lish f acts, and d raw valid conclusions.To perform t his job successfully, an individual should have int erm ediate knowledge of Microsoft Office applications and should be profic ient in using Internet-based applications. T he ability to use network diagnostic tools and install and configure operating system s is desired.The incum b ent is consistently at work and on tim e; Ensures w ork responsibilities are covered when absent; Arrives at m eetings and appointm ents on tim e.The job desc ription is i ntended to desc ribe t he ge n era l nature and lev e l of work perf o rm ed b y people assi g ned this classifi catio n and i s not desig ned to c over or co nt ain a compr e hensive listi ng of acti v ities, du ti es respons ibil ities tha t are re quired of the em plo y e e for thi s job. Mana g em ent r e tains the disc re ti on to add or delete the duties of the pos i t i on at a n y t i m e.