Benefits :

• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development

Benefits / Perks

• Flexible Scheduling
• Competitive Compensation
• Employee Discount
• Paid Holidays
• Retirement

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our Spa, leaving both a first and last impression on all our guests.

As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests.

If you are a people person with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma / GED required
• Knowledge of front desk operations and procedures not required
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees

Last updated : 2024-04-04