10 Service representative Jobs in Rochester, MI
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HCTec is Hiring a Service representative Near Rochester, MI
Position : Service Desk Representative
Length : 6 Month Contract to Hire
Location : Rochester Hills, MI
Onsite : 5 Weeks of Training- 8 : 30a-5pm EST, after training the schedule will be either days or mids with weekend availability required
COVID Vaccination : Yes
Job Summary :
- Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of hospital system locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
- Safeguard the security of the organization by following established procedures to prevent unauthorized access to System resources
- Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests
- Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.
- Knowledge of hospital system and its technical teams, support teams, network, hardware, and software preferred.
- May be requested to test new technologies and support structures to help with later integration across the rest of the team
- Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information
Minimum Experience :
2 years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities or at least 1-year customer service experience included in the above technical experience or separately.
Preferred Experience :
5 years or more experience working in a 24 / 7 / 365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support.
Experience support the following :
ServiceNow ITSM tool usage
Apple / Mac products
Windows OS
Remote Access VPN
Citrix-based application
Epic EMR
Multi-factor authentication tools, such as Duo.
SharePoint
Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
Experience using knowledgebases and other knowledge repository systems
Experience creating / updating knowledge support documentation
Last updated : 2024-03-23
Job Summary
Full Time
Business Services
$60k-76k (estimate)
03/25/2024
03/27/2024
hctec.com
CINCINNATI, OH
500 - 1,000
2014
Private
GREG HOPKINS
$50M - $200M
Business Services
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The job skills required for Service representative include Customer Service, Technical Support, Troubleshooting, Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
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Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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Service representatives may also offer additional sales and products, sell products or services directly.
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Measure and analyse customer feedback.
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Service representative are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Service representatives typically use a telephone, computer and other office equipment.
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Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.
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A good service representative should not waste customers’ time by keeping them waiting for too long.
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The best service representative must have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Service Representative.
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