Description

 Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD: Our care starts with listening well to build relationships and trust.?
• UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
• IN CONTROL: We provide one place for all primary care needs for the whole family.?
• ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
• SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

 We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY

As a Patient Services Representative, you will play a pivotal role in facilitating patient interactions, inquiries, and scheduling in a fast-paced call center environment. Your primary responsibility will be to ensure efficient patient flow to clinics by managing appointments and providing exceptional customer service.

DUTIES AND RESPONSIBILITIES

• Greet patients warmly and direct them appropriately.
• Schedule patient appointments efficiently.
• Update patient information during scheduling.
• Maintain accurate medical records and correspondence.
• Assist with insurance forms and handle payments.
• Manage appointment scheduling and confirmations.
• Respond to calls and route them to the right staff.
• Work effectively in a fast-paced environment.
• Ensure patient confidentiality and data security.
• Support daily patient flow and verify patient identification.
• Uphold safety standards and regulations.
• Communicate patient observations to nurses.
• Order medical supplies as needed.
• Demonstrate flexibility in scheduling.
• Attend meetings and share knowledge with colleagues.
• Maintain punctuality and respect patient privacy.
• Collaborate effectively with other departments.
• Manage medical records and follow up on missing results.
• Provide telehealth support when required.
• Perform additional assigned duties.

Requirements

• Associate degree or equivalent experience required.
• 2-3 years of relevant professional experience, preferably in a customer service environment.
• Knowledge of CPT-4, HCPCS, ICD-10 coding, and medical terminology.
• Bilingual proficiency is a plus.
• Excellent organizational skills.
• Effective verbal and written communication skills.
• Strong problem-solving and analytic skills.
• Proficient in MS Office Applications with the ability to learn department and job-specific software systems.
• High attention to detail and accuracy.
• Commitment to Innovista’s corporate mission and values.
• Flexibility to positively switch priorities as directed by Company leadership.
• Ability to communicate technical concepts with team members and convey basic business concepts with team members and internal customers.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays three Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
• Potential to work hybrid or remote and/or create a flexible work schedule (role specific)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy
• An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.