Roles & Responsibilities:

Defining the product roadmap and communicating the product vision.
Developing and maintaining relationships with stakeholders to ensure the product aligns with the needs of the business and our frontline agents.
Leading a Scrum Team and actively participating in sprint ceremonies to provide day-to-day guidance and support.
Prioritizing the product backlog and collaborating with stakeholders and technology leaders to define work in the product backlog.
Leading epic and user story creation and ensuring that stories include clear acceptance criteria and business value.
Working with the Scrum Master and Tech Directors to plan sprints and manage team capacity to complete backlog work.
Accepting work completed by the team during the Sprint and ensuring that it meets the Definition of Done Managing and reporting on the team budget.
Actively monitoring, troubleshooting, and looking for opportunities to enhance product performance / experience.
Managing product dashboards to measure success against KPIs and using data to make decisions

Job Description:

Has 5 years business experience in the implementation of digital capabilities
Can make time-boxed decisions on scope and priority to keep the Scrum Team moving
Is quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies
Able to understand and articulate business value and how work produced by Scrum Team realizes business value
Has experience looking at customer/market trends and cat think about what s next and strives to innovate and be best-in-class
Can analyze and interpret data to provide insight-driven direction
Can analyze issues, identify root causes and recommend solutions
Is proactive and works well collaboratively Is self-sufficient and can operate with autonomy
Is able to deliver results in a rapid-paced, adrenaline-driven environment
Is entrepreneurial and adaptable, but can also deal with process and controls
Has excellent communication (written and oral) and presentation skills
(1.) Raising risks, issues and escalation to senior management and customer (2.) Co-ordination with On-Site Engineers and attending customer calls (3.) To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards (5.) To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents