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Regrow is seeking a passionate, customer-centric and innovation-driven leader to join our Customer Success team as Director, Customer and Tech Support. You will be responsible for leading a global team of Customer Product Support Specialists dedicated to providing exceptional proactive and reactive support services for Regrow’s products. You play a critical role in accelerating how we deliver, automate and scale our service for innovative agriculture technology solutions to our diverse customer base!
As Director of Customer and Tech Support, you will build and oversee the development and implementation of strategies to enhance customer satisfaction, resolve technical issues, and optimize product performance throughout the customer journey. In this role, you will have the opportunity to build out new strategies and processes related to customer set up, training, and support by finding automated solutions that can help standardize and scale processes both internally and externally. Your role will involve collaborating with cross-functional teams, including Customer Success Managers, Engineering, and Product to identify areas for improvement and drive initiatives to enhance the overall customer experience.
\nResponsibilities
Other
$142k-172k (estimate)
05/12/2024
07/11/2024