Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Application Analyst II today with HCA Houston Healthcare.

Benefits

HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Application Analyst II. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Application Analyst II responsibilities include oversight and facilitation of resources on application activities, to include, second and third tier application support. This role will also assist with projects related to upgrades and new application implementations. This resource will be an escalation point for application support and will help drive the implementation and utilization of key applications they are assigned. They will understand and assist the team in developing the roadmap for those applications. The Application Analyst II must respond to application/system issues and take responsibility to ensure resolution and ongoing stability of the product. This resource will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than Application Analysts junior to the position, as well as assist the senior and consulting level roles with various support and initiatives for the application services team.

GENERAL RESPONSIBILITIES

• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role
• Knows and applies the fundamental concepts and principles gained through experience to solve a range of problems
• Considered the Subject Matter Expert (SME) for applications as assigned
• Assists in multi-facility application implementation initiatives
• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with an increased responsibility over analysts junior to the role
• Participates in on call rotation and/or after hours support as needed
• Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role
• Assists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed
• Assists the senior and consulting application analysts in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role
• Assists the senior and consulting application analysts to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role
• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
• Helps to implement action plans based on application data and reports
• May perform application audits based on policies and procedures
• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role
• Promotes system security and patient confidentiality and helps ensure compliance
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Works independently with general supervision.
• Acts as a resource for colleagues with less experience
• Understanding of healthcare and/or IT operations and application support processes and workflows
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing
• Advanced leadership and excellent teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must have transportation to assigned work locations

Preferred:

• Proficiency in various programming and application reporting tools
• Customer service orientation and/or training

EDUCATION:

• Associate's Degree
• Bachelor’s Degree Preferred

EXPERIENCE:

• One years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE: Valid state driver’s license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT., required travel %) Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone will be required.

OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20 statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Application Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.