POSITION SUMMARY:

• The position facilitates to the flow of organization information as an integral part of the hospital team.
• Answer and direct incoming facility calls.
• Records and routes telephone and in-person messages accurately, completely, and promptly.
• Takes a proactive role in resolving any patient/customer service complaints. Independently identifies concerns in stressful situations to offer assistance in a calm demeanor.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Maintains an accurate record of patients seen each day, personal belongings dropped off, visitation logs, etc.

QUALIFICATIONS: Previous receptionist and customer service experience preferred. Knowledge of healthcare setting. Excellent customer service, communication, and problem solving skills.
EDUCATION:
High School Diploma or equivalent required

Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.