The Receptionist is responsible for greeting visitors and determining the nature of business, providing appropriate information and refers visitors to appropriate staff members or departments. Directs deliveries of items to appropriate offices, and answers visitors questions based on knowledge of facility, department organization, and policy and notifies your Supervisor of difficult situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Performs various receptionist and related clerical activities to contribute to the public image and overall operating efficiency of the facility:

a. Immediately greets all patients/residents, visitors, staff, and job applicants in a positive, courteous, and welcoming manner;

b. Answers all incoming calls, takes accurate messages, transfers calls to appropriate extension or pager, responds to caller inquiries, or promptly refers call to appropriate party;

c. Takes messages for staff as needed;

d. Maintains accurate sign-in and sign-out logs for patients/residents and visitors to the facility;

e. Provides patient/resident information on specific units by providing direct-dial numbers, then transferring calls in a timely fashion;

f. Accurately sorts and distributes mail to all patients/residents, business office, and other staff in accordance with established mail schedules;

g. Prepares and maintains a current and accurate Job Description and Job Posting log for all departments, drug testing procedures, and various other forms at the front desk and other pre-designated areas;

h. Ensures that all packages delivered to the front desk are promptly delivered to proper patient/resident, staff, or department;

i. Sells meal tickets to all staff and visitors;

j. Handles all orders and distributes daily newspapers to patients/residents;

k. Maintains a complete and current file on patient/resident room/phone numbers and for residents with watch mates at the front desk;

l. Ensures the continued security of a Cash Box and maintains a complete and accurate log of all transactions;

m. Serves as liaison with Social Service on incoming requests for admission packets, tours of the facility, phone calls of importance on general admission and other various requests.

2. Follows all established departmental policies and procedures at all times.

General Responsibilities

1. Performs all tasks and duties in an efficient and safe manner.

2. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

3. Represents Reliant Senior Care in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.

QUALIFICATIONS

A. EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent required

• Minimum of three (3) years of related work experience required

B. SKILLS AND ABILITIES

• Knowledge of phone operations and the ability to answer multiple telephone lines

• Operative knowledge of computer and calculator required

• Must speak and understand English