Job Title: Entry Level Customer Service Assistant
Job Overview:
As an Entry Level Customer Service Assistant, you will be responsible for providing exceptional customer service support to our clients. You will interact with customers via phone, email, and in-person to address inquiries, resolve issues, and ensure overall customer satisfaction. This role is ideal for individuals who are personable, detail-oriented, and possess excellent communication skills.
Key Responsibilities:
Respond promptly and courteously to customer inquiries via phone, email, and in-person.
Assist customers with product information, order status, billing inquiries, and general support issues.
Maintain accurate records of customer interactions and transactions.
Provide product recommendations and guidance to customers based on their needs and preferences.
Collaborate with other team members to ensure consistent and high-quality customer service delivery.
Identify opportunities for process improvements to enhance the overall customer experience.
Perform other administrative tasks as assigned by the supervisor.
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to effectively interact with diverse customer groups.
Ability to multitask, prioritize, and manage time efficiently.
Proficiency in basic computer applications (e.g., MS Office, email, CRM systems).
Ability to remain calm and professional in stressful situations.