Executive Assistant
About us

Harvest Pack Inc was founded in 2013 in Los Angeles, California. We strive to be the leader in environmentally sustainable and customized disposable food service products for restaurants and the food service industry. We believe what we buy has a huge impact on our planet and ourselves. Our mission is to provide the world with less wasteful and more biodegradable products. Harvest Pack carries 3 in-house brands and up to 90 foodservice products. We are a small passionate team of individuals that share the same values. We set high standards to supply our customers with high-quality packaging solutions and exceptionally reliable service.

We are seeking an administrative assistant/customer service candidate to join our team. The primary role for this position is to assist day to day operations of e-commerce marketplace. Applicants with two years’ experience are preferred.

We are excited for you to join our team.

Responsibilities:

• Knowledge of products
• Perform data entry and customer service
• Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party
• Compose and type routine e-mail correspondence
• Process customer purchase orders, return requests, mis-shipments, damage claims
• Use good judgment and strong communication skills to ensure escalations are solved on the first contact
• Maintain proper record keeping and filing system for customers
• Upload, maintain, and revise product listings
• Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed

Qualifications:

• 2 Years of experience in an administrative assistant role
• Detail-oriented and organized
• Ability to multitask
• Strategic and analytical thinker
• Strong communication
• Tech and software savvy
• self-motivated and self-managing

Education:

• AA Degree or higher

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Work Location: In person