Description

Hartzell Propeller Inc.

Hartzell Propeller Inc. is a world class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. We design, develop, test, manufacture, and support constant-speed aluminum and composite propeller systems for all categories of aircraft, ranging from general aviation to military applications.

The company traces its history to 1914, where a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller in 1917. The company was founded on the principle of "Built on Honor" – a clear and abiding value in our business.

Position Description:

The responsibilities of this position are wide and varied; including: providing “help desk” support via phone and e-mail to users and servicers of HPI’s products; conducting training classes and seminars on operating, servicing, and maintaining Hartzell products; tracking field problems and working with the Product Engineering Group to develop solutions; writing and reviewing service literature; providing on-site support for operators and OEM’s; attending trade shows and visiting operators and aviation facilities to answer technical questions; adjudicating warranty claims; and AOG support.

Key Deliverables:

1) Provide help desk support for customers / maintainers of our products.

2) Provide warranty processing support, analysis and reporting.

3) Assist with development of maintenance manuals and service literature.

4) Provide feedback to engineering regarding product issues and improvement opportunities.

5) Attend IA seminars and trade shows to provide technical support and training in our products.

6) Develop maintenance training programs/presentations for our products.

First Year Success Factors:

1) Develop a working relationship with distribution and OE customer base.

2) Develop an understanding and working knowledge of the warranty and service issue database.

3) Develop skills to review and create maintenance manuals and service literature.

4) Develop a working understanding of each of our products:

a) Through reading and understanding the maintenance manuals;

b) By performing hands-on product assembly, tear down, and returns evaluation;

c) By attending, and later assisting in, product training classes for field students;

d) As they relate to specific airframe / engine types;

e) By learning troubleshooting procedures for their systems.

Requirements

Required Education/Experience:

Bachelor of Science preferred or equivalent experience; A&P license.

Required Technical Competencies:

1) Strong mechanical aptitude with an understanding of general aviation systems

2) Strong troubleshooting skills

3) In-depth understanding of blue print reading and drawings

4) Ability to visualize from sketches, photos and verbal descriptions

5) Knowledge and use of standard hand tools and measuring tools

6) Basic understanding of inspection methods

7) Strong technical writing skills

8) Ability to read and interpret technical manuals

9) Basic understanding of Aviation vocabulary

10) Strong communication skills including the ability to present technical information

11) Basic computer skills; (Microsoft Office, Outlook, etc.)

Desired Secondary Technical Competencies:

1) Strong Interest in Aviation

2) Pilot’s license

3) Repair station experience

4) Inspection Authorization

Required Behavioral Competencies:

1) Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

2) Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

3) Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. 

4) Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. 

5) Manages Work - Effectively manages own time and resources to ensure that work is completed efficiently.

6) Work Standards – Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks.

Salary Expectations:

· Competitive compensation & benefits package

EEO/AA Employer/E-Verify Employer