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Description:
Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results
Contact customers to inform them of the technicians estimated time of arrival
Keep customers informed of any changes that affect them
Understand how to create a schedule and efficiently use the software
Develop contingency plans for busy times; optimize the schedule
Prepare for the next workday (supplies, technicians in place, etc.)
Schedule Service Calls
Skills:
Customer service, call center, Customer support, dispatch customer service, dispatch
Additional Skills & Qualifications:
Dispatching
Call Center
Customer Service
Inside Sales
Inbound Scheduling
Experience Level:
Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$52k-68k (estimate)
05/08/2024
05/27/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.