Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing, heating, air and electrical company located in NJ, PA and DE. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Harris has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.

Job Responsibilities May Include:

• Focus on continuous improvement and process enhancement to achieve Key Performance Indicators through the development and implementation of best operational practices.
• Oversee expenses, including labor costs, inventory, and fleet.
• Responsible for facilities management, vehicle inspections, maintenance and repair to ensure protection of company assets.
• Ensure the team follows best practices in managing inventory for all trades, including proper consumption of inventory, safeguarding of all parts / materials, overall inventory control of all company assets.
• Coordinate with other departments / branches to ensure appropriate job objectives are met effectively and completely.
• Oversee safety compliance to OSHA standards, including employee training and compliance.
• Conduct incident investigations and implement corrective actions when necessary.
• Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
• Maintain compliance of licensing, codes, and permits.
• Manage and develop service staff to include recruiting, hiring, performance management, discipline and termination.
• Provide feedback, coaching, and ongoing technical and communication training to increase performance.
• Conduct weekly meetings, and direct work assignments to maximize production.
• Review of service tickets to ensure all field technicians adhere to procedural standards of reporting and documentation.
• Conduct work evaluations, job site surveys and ride along with technicians.
• Assist dispatch in ensuring the appropriate technician for the type of service, ensure accurate dispatch, arrival, and completion times.
• Review customer satisfaction/issues daily and resolve any issues same day.
• Participate in all company sponsored training classes.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• High School Diploma or GED
• EPA certification as applicable
• Associate’s Degree in related field preferred.
• Minimum Five years experience preferred, but not required, of verifiable managerial, technical, or sales experience in residential service operation.
• Knowledge of industry service requirements for residential and light commercial.
• Proven, consistent track record of meeting and exceeding objectives.
• Possess good analytical skills, and must be highly organized with good attention to detail and follow through.
• Knowledge of local codes and permitting requirements.
• Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcome through recruitment, motivation, and training of staff.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Excellent customer service skills with the desire to exceed customer expectations.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.
• Valid driver’s license and approved to drive by Company’s insurance carrier.

Physical Requirements:

• Occasionally lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
• In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces
• Able to work under stressful conditions either verbal and/or physical confrontations.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Willing to work hours outside of normal work schedule, if needed.

Position Specific Standards:

• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Maintain confidentiality of employee performance issues and concerns.

Benefits:

• Medical, Dental & Vision Insurance
• Long & Short Term Disability
• Company paid Life Insurance Policy
• Spouse and dependent Life Insurance Policies
• 401k matching
• Flex Spending Accounts - Medical and Dependent Care
• Company paid vacation/holidays
• Direct Deposit
• Weekly paychecks

All candidates must submit to pre-employment background check, MVR check, and drug screening.

Job Type: Full-time

Salary: Up to $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Schedule:

• 10 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• management: 5 years (Preferred)

Work Location: In person