2 Contact center supervisor Jobs in Bellaire, TX
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Harris Health is Hiring a Contact center supervisor Near Bellaire, TX
JOB SUMMARY :
Experienced in a Health Care / Plan Customer Service Center professional. Individual should possess extensive knowledge of health insurance.
Experience in working on projects; assisting staff, ad hoc support to other areas as needed. Exhibits leadership qualities.
Customer Service Supervisor :
They will coordinate with the Customer Service Center Coaches to develop and foster a highly effective team, ensuring that established goals and standards are met, manages daily workload to uphold productivity levels, quality outcomes, performance guarantees, timeliness, and customer satisfaction metrics.
Works with other departments to address complex issues for an appropriate resolution. Assist in process improvement initiatives.
MINIMUM QUALIFICATIONS :
Education / Specialized Training / Licensure : H.S. Diploma Associates degree preferred.
Work Experience (Years and Area) : Three years of experience with health insurance, managed care, or other related experience required.
Preferred knowledge of Contact Center operations.
Management Experience (Years and Area) : Experience in working on projects; assisting other reps, ad hoc support to other areas as needed is required.
Exhibits leadership qualities. Preferred knowledge of Contact Center operations.
Software Proficiencies : Microsoft Word / Excel / PowerPoint required.
JOB SPECIFICATIONS AND CORE COMPETENCIES :
Customer Service Supervisor :
Essential Functions
Exhibits leadership qualities
Assisting Staff
Projects
Marginal Functions
Ad hoc support to other areas as needed
1 : 1s and Team Huddles
Responsible for facilitating huddles with the staff regularly to provide departmental updates or changes
Responsible for providing timely feedback to staff on performance and other areas of measurement
Staff Observations / Audits
Responsible for observing staff to ensure compliance with processes and workflows
Responsible for auditing quality evaluation forms, coaching plans, calibration summaries, and other documents as needed
Marginal Functions
Interviewing and Hiring New Staff
Updating QA Forms / Guides
Other Similar / related duties as assigned per the business needs
Marginal Functions
Set and lead monthly meeting to identify and resolve escalated issues
Responsible for records retention policy and associated activities
Last updated : 2024-04-23
Job Summary
Full Time
Civic & Environmental Advocacy
$57k-78k (estimate)
04/24/2024
05/11/2024
harrishealth.org
HOUSTON, TX
1,000 - 3,000
2011
WENDY KELSEY
$50M - $200M
Civic & Environmental Advocacy
Related Companies
About Harris Health
Riverside Dialysis Centers is a health, wellness and fitness company based out of 500 J Clyde Morris Blvd, Newport News, Virginia, United States.
The job skills required for Contact center supervisor include Customer Service, Leadership, Coaching, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
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Like agents, call center managers require specialized training to meet the unique demands of the job.
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Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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Step 3: View the best colleges and universities for Contact Center Supervisor.
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