• Responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health
• Responsible for an assigned caseload and be responsible for the successful case planning for program participants; assess the participant's service level needs, individual challenges, and strengths; conduct screening and intake assessment within designated time-frames and monitor the case for the duration of the program; maintain case records and documentation as appropriate
• Provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; Provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion
• Complete all pertinent program documents within designated timeframes; duties may include intake, enrollment, case management, monitoring, group facilitation, resource referrals, etc. effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised
• Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner
• Coordinates and provides care that is safe, timely, effective, efficient, equitable, and participant-centered
• Accompany participants to medical, housing, and other needed appointments, and any other in-field support requested; communicate with members of the community, colleagues, and clients effectively and efficiently
• Facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; Provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate
• Support participant engagement in services, including following-up with external service providers including but not limited to physical and mental health, substance use treatment, parenting support, and educational programming; Helps participants make informed decisions by acting as their advocate regarding their clinical, emotional, nutrition, and life skills status; intervenes with treatment options when necessary
• Other duties as assigned, including special tasks involved in responding to an emergency event 

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• Bachelor's degree from an accredited college or university majoring in Public Health, Public Relations, Social Work, or a related field

• One (1) year of experience working as Case Manager or in Case Management

• Valid Driver’s License (Texas upon hire)

• Proficient in Microsoft Office Suite software including 365 programs
• Must be comfortable learning new computer software and guiding others through its use
• Handles sensitive or difficult issues with grace and confidence
• Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures
• Be knowledgeable of community resources and refer clients as needed

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

• Ability to adapt to change

•  Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

• Communicates clearly and effectively, both orally and in writing 
  

  NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. 

• Full-Time | Regular
• Monday - Friday
• Weekends and evenings as necessary.
• May be required to travel which may include transporting clients, participating in community outreach programs, and attending meetings and training opportunities
• Ability to work outside normal business hours (evenings and weekends)

• This job operates in a professional office environment with occasional visits needed to private residential homes, clinics, and other community organizations.
• Staff will conduct visits to participants homes using the agency vehicles

• This is a largely sedentary role; however, some duties would require the ability to lift up to 25 pounds and bending & standing for periods at a time.

• Harris County Public Health (1111 Fannin Street, Houston TX 77002).