4 Customer Support Specialist Jobs in Georgia, GA
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Harris Computer is Hiring a Customer Support Specialist Near Georgia, GA
The Customer Support specialist provides frontline Tier 1 and occasional Tier 2 support by analyzing support issues and providing technical guidance related to using an EHR.
Key duties associated with this position are understanding the clinical / financial processes, workflows and operations of a Skilled Nursing Facility.
Application of clinical / financial knowledge and use of EHR software to assess, document, and resolve user issues. Act as liaison between the technical team and clinical end users.
Provide technical team complete documentation for support issues where patient care and safety are identified.
This position reports to the Customer Support Manager, with cross department accountability to improve effectiveness and efficiencies within existing procedures.
Primary Functions :
- Answer telephone calls, tickets submitted through the customer portal and review customer issues concerning software, system.
- Analyze user data to remediate software / network issues
- Triage incoming support tickets and redirect to appropriate customer service team members for further review / triage as needed.
- Communicate and discuss issues with Tier 2 support / Product development teams as necessary working with the Customer Support Manager.
- Become an expert user in all Tier 1 related items in our EHR software with a goal of resolution without escalation.
- Participate in ongoing product training to maintain product knowledge and competency.
- Support customer service initiatives and procedures to provide excellent customer service.
- Become an expert in our support ticketing platform that is used to document and manage customer support requests. Meet deadlines for case resolutions set by Service Level Agreements and provide feedback to the client throughout the customer support process.
- Evaluate and provide feedback on ways of improving our customer support process as necessary to optimize departmental efficiency and enhance the customer experience.
- Assist in providing application and technical systems support, problem analysis and troubleshooting for end users using hardware and software products as assigned and applicable for documentation purposes.
- Update logic documents received from product development team
- Attend as needed meeting with CS, Product Development and R&D teams.
Experience / Training / Education / Certification Requirements
- Associate degree preferred, 2 years of software / technology systems, and support, preferably in the health care environment.
- Intermediate to advanced computer skills.
- Excellent typing and documentation skills.
- Ability to handle stressful situations and customer emergencies while remaining calm and positive with the goal of resolution.
- Strong communication, presentation, and facilitation skills.
- Knowledge of PCs and MS Office applications (Outlook, Word, Excel, PowerPoint, SharePoint experience a plus).
- SharePoint Experience preferred Salary :
- $50,000 USD
- $50,000 USD
Job Summary
Full Time
Retail
$44k-55k (estimate)
03/06/2024
04/10/2024
harriscomputer.com
NIAGARA FALLS, NY
1,000 - 3,000
1976
KEVIN BLACK
<$5M
Retail
Related Companies
About Harris Computer
Harris provides mission critical software solutions for utilities, healthcare, local governments, public safety, and schools throughout the U.S. and Canada. Harris has offices throughout North America. Visit us at www.harriscomputer.com. Harris is a wholly owned subsidary of Constellation Software , Inc. CSI is a publicly traded company on the Toronto Stock Exchange. Trading symbol CSU.
The job skills required for Customer Support Specialist include Customer Service, Customer Support, Troubleshooting, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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