SUMMARY:

Responsible for cultivating relationships with VIP customers. Creates a friendly rapport with customers in order to promote loyalty among our guests ensuring return visits. Hosts special events, acts as a customer service representative on the gaming floor who guests recognize and are able to contact for services, events, complaints, or any other gaming needs. Resolve customer complaints or problems. Help with evening, weekend and off-property trips/events/ promotions.

DUTIES:

• Develops referrals from present player base.
• Highly involved with developing new guests and monitoring card play to ensure premium guests have and use their player tracking cards.
• Recruit new customers for the Player Club. Issue cards, comps, gift of the month.
• Recognize High End Players and have the ability to arrange events and coordinate trips.
• Attends offsite functions to develop new players.
• Must be able to communicate clearly with staff and customers in writing and verbally.
• Good general writing aptitude for guest letters, reports, etc.
• Confidentiality
• Ability to learn and explain game rules and playability.
• Knowledge of player tracking system.

REQUIREMENTS:

• College Degree or 2 years appropriate experience.
• Customer Service Skills
• Computer literate.
• Ability to communicate effectively with customers and staff in writing and verbally
• Congenial.
• Team player.
• Minimum 21 years of age
• Must have basic math skills with the ability to evaluate statistics regarding events and promotions
• No felony convictions.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Life insurance

Physical setting:

• Casino

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Education:

• Associate (Required)

Experience:

• Customer Service: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Harrington, DE 19952 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person