Harmony Homes For Healing in Fairfield, CA is a Housing Services Provider that works with housing insecure veterans, mothers with babies, domestic violence survivors and adults in recovery. Our agency is growing by leaps and bounds and is looking for one full-time Program Intake Coordinator to join our growing team. This hybrid position has tremendous opportunity for growth and professional development. Our ideal candidate is highly skilled in administrative tasks, detail oriented and a self-starter that takes pride in their work and is motivated to succeed!

JOB DESCRIPTION

The Intake Coordinator is responsible for managing all aspects of the program intake process including communicating directly with potential program participants and referral partners, collecting necessary information and conducting telephone interviews, processing intake paperwork, data entry, establishing and maintaining positive relationships with existing and potential program participants, responding to participant requests and concerns, and facilitating and managing Medi-Cal verification and authorization processes.

REPORTS TO

Executive Director

General Duties:

• Manage all daily participant referral and intake operations including the establishment and implementation of intake policies.
• Ensure compliance with all state, federal, and regulatory requirements.
• Direct the implementation of improved work methods and procedures to ensure participants are admitted in accordance with policy.
• Maintain positive working relationships with current and potential referral sources.
• Ensure maximum third-party reimbursement by verifying and documenting Medi-Cal eligibility and authorization processes.
• Gather, collate, and report referral statistics including key customer referral trends.
• Maintain comprehensive working knowledge of community resources and assists referral sources in accessing social service resources.

Essential Responsibilities:

• Welcome and greet all new residents within 24-48 hours of entry.
• Complete and document telephone interviews for new referrals.
• Schedule in-person intake interviews, move-in appointments and routine program participant check-in appointments.
• Update, verify and document Medi-Cal eligibility and service authorizations.
• Manage the processing of new service referral requests, intake paperwork, release of information forms and eligibility documents.
• Routinely monitor documentation and ensure adherence to HH4H documentation standards, maintain daily log and other HH4H related recordkeeping systems.

Requirements:

• Healthy boundaries are a MUST.
• High school diploma/GED required, with preference given to candidates pursuing or holding a BS in a related field.
• Residential experience and/or direct experience in providing services to persons/families experiencing homelessness, trauma, and/or substance use preferred.
• Personal qualities and skills: good interpersonal and communication skills orally and in writing, initiative, positive attitude, non-judgmental, empathetic, compassionate, accountable, resourceful, good time management and organizational ability, good judgment, attention to detail, ability to manage multiple tasks and crises and prioritize, ability to work with a diverse population, and ability to work independently and as part of a team.
• Preferably having 1-2 years of experience in healthcare or the social services field
• Reliable attendance and punctual reporting to work is required.
• Previous training in crisis prevention/intervention strongly desired (i.e., CPI or equivalent).
• Valid driver’s license preferred.
• Bilingual, multicultural, and candidates with lived experience/expertise are encouraged to apply.

This job description is intended to have an accurate reflection of the qualifications and job duties; current management reserves the right to revise the job at any given time when circumstances change. This job description replaces all previous description for this position.

Harmony Homes for Healing Foundation, Inc. is an equal opportunity employer.