About us

Harmonic Heating & Air Conditioning is a small business in ENERGY_UTILITIES in Crystal Lake, IL. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities
• Wellness programs

**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service. This role involves interacting with customers to address inquiries, resolve issues, and promote products or services. **Duties:** - Respond to customer inquiries via phone, email, and chat - Provide information about products and services - Process orders, returns, and exchanges - Upsell products or services to increase revenue - Conduct outbound calls for follow-ups or sales campaigns - Maintain accurate customer records through data entry - Analyze customer feedback to improve service quality **Requirements:** - Fluent in English; proficiency in additional languages is a plus (Bilingual/Multilingual) - Strong customer service skills with the ability to communicate effectively - Experience in sales or upselling preferred - Proficient in data entry and CRM software - Ability to analyze customer needs and recommend solutions - Comfortable with outbound calling Join our team as a Customer Service Representative and embark on a rewarding career where your communication skills and dedication to customer satisfaction will shine.

Job Type: Full-time

Pay: $16.82 - $25.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Crystal Lake, IL 60014: Relocate before starting work (Required)

Work Location: In person