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System General Manager in Beaufort, SC at Hargray **Job Description**

**General Description of the position**

The System General Manager is responsible for the overall management of one or more cable systems, including operations, maintenance, and associate satisfaction, in addition to community and government relations. The position ensures optimal customer satisfaction, profitability, and smooth operations of assigned areas. The System General Manager oversees all aspects of the deployment, growth, and functions of all cable services and products for residential and business customers.

**Duties and responsibilities**

* Plans, directs, and coordinates the management of a cable system or multiple cable systems.

* Increases and maintains system customer satisfaction by facilitating processes to exceed standards in plant health, customer service, and technical operations.

* Consistently and efficiently communicates and promotes company objectives to all associates, including the Cable One Strategies for Success.

* Analyzes, plans, executes and revises system activities and marketing to maximize subscriber and cash flow growth while optimizing capital and operating efficiencies.

* Ensures high levels of associate satisfaction with periodic feedback sessions and actively engaging in associate relations, training, development, and accountability.

* Maintains full awareness of the competitive footprint, including initiatives and offers; Analyzes and reports on data, recommending competitive response to any potential and existing competitors.

* Maintains favorable relations with local, state, and federal officials and coordinates the resolution of issues.

* Represents system and takes a leadership role in community affairs, including participation in civic organizations and community events.

* Prepares annual operating and capital budgets for the system.

* Communicates and maintains the flow of information between the Corporate Office and front-line associates.

* Communicates and shares key performance trends; develops action plans to address opportunities for improvement and operating efficiencies, along with actively participating in the implementation of these initiatives.

* Promotes and ensures that safety training and policies are being followed according to Cable One directives.

* Leads special projects to ensure the success of the market.

* Provides quality coaching, leadership, and direction to a high-performing team. Cultivates, pursues, and promotes a culture of continued excellence through individual and team growth.

* Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organizations Values.

**Job Requirements**

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