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Duties:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries and concerns.
- Utilize effective communication skills to actively listen to customers, understand their needs, and provide appropriate solutions.
- Perform data entry tasks accurately and efficiently to update customer information and maintain records.
- Conduct outbound calls to follow up with customers, provide updates
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Collaborate with other team members to resolve complex customer issues and escalate as necessary.
Qualifications:
- Previous experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers.
- Strong problem-solving skills and the ability to analyze customer situations to provide appropriate solutions.
- Proficiency in data entry and computer systems to accurately update customer information.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Wholesale
$36k-45k (estimate)
02/01/2024
08/28/2024
hardyplumbing.com
Augusta, GA
<25
Wholesale
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Data Entry, Communicates Effectively, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.