Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

JOB SUMMARY

As a Facilities Dispatcher you will assist the Facilities department with a variety of administrative tasks. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs. All duties are performed in accordance to company policies and procedures.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team; complete assigned administrative tasks on a consistent basis.
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inputs call details into computer tracking system.
• Assigns work and messages calls to Engineering employees.
• Records all personnel call-ins for the department.
• Maintains dispatch log of all activities performed throughout the day including an accurate accounting of time and activities in emergency situations.
• Practice teamwork, create a positive work environment, greet fellow employees, and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches.
• Knowledgeable of Department and Hotel goals; knowledgeable of Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner.
• Maintain a constant awareness of personal and property cleanliness, safety, and accident prevention.
• Responds to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action.
• Perform other job-related duties as requested.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• Six (6) months of administrative experience.

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting.
• Previous Technical school or completed apprenticeship in a similar trade.
• Work varied shifts, to include weekends and holidays.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Effective listening abilities with strong judgment skills.
• Must possess trade specific skills as described in the responsibilities/duties above.
• General knowledge of mathematical skills including addition, subtraction, multiplication, and division.
• Communicate through multi-line phone system, two-way radio and/or cellular telephone.
• Abiliti to effectively communicate in English, in both written and verbal forms.
• Ability to work under pressure.
• Ability to multi-task and work well in a fast paced, team-oriented environment.
• Knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Ability to work varied shifts, to include weekends and holidays.

Additional Details

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required