The Spa/Salon Lead administers professional services to our guests. They must have a

thorough knowledge of numerous massage/esthetic/hair and/or nail care modalities, possess a general understanding of all treatments and be willing to train in our spa/salon specific treatment offerings. They must possess excellent

communication skills and be able to learn the product and service knowledge necessary to effectively provide

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional treatments in accordance with spa/salon protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Be flexible with your schedule, supporting the needs of the spa/salon.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa/salon policies andprocedures.
• Perform prep work, properly clean and restock as required.
• Communicate to management any and all occurrences involving staff or guests in the spa/salon that require attention.
• Actively promote the spa/salon, treatments, services and retail, as well as programs, promotions and/or discounts available.

• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality
• Must be a team player
• Assist management with inventory counts and controls
• Provide follow up on training, assigned tasks and check work for completeness and quality
• Train and maintain visual presentation standards and general housekeeping SOP’s
• Conduct training seminars on product initiatives and track results
• • Develop and support productive relationships with key cross functional partners, including leadership, marketing and vendors.
  • Establish protocols for all services
  • Audit services to ensure protocols are being maintained
  • Work with management to ensure training is complete for all team members in a timely manner
  • Communicate scheduling concerns with management and keep management aware of any changes or special scheduling needs for services.
  • Communicate merchandise and product recommendations to management.
  • Assist with events and programs dealing with, but not limited to customer service and product sales
  • Maintain a positive work environment.
  • In conjunction with leadership, hold regular department meetings for training and communication
  • Know and practice Hard Rock’s mission, mottos and values
  • Mentor and provide positive reinforcement to all team members.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
  • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Other duties as assigned.

• Must hold and maintain a current state license
• Minimum of 3 years’ experience, preferably in a luxury resort spa environment
• Guest service training a plus