Harbor is seeking a dynamic Manager, Research and Intelligence to join our growing team. Harbor’s Research and Intelligence (R I)department provides strategic and operational services to clients in the legal industry; primarily Amlaw200 firms and corporate legal departments. R I services firms and companies in managing and/or reducing expenses, optimizing business processes and increasing operational efficiencies. 

The R I team is a highly talented and cross functional group of professionals who provide unique and unparallel solutions to our clients through data analytics, leading industry knowledge and area expertise. To ensure exceptional service and successful client engagements, project and client teams comprise of various levels of expertise, knowledge and talent to ensure exceptional service.

The Manager, R I provides specific area focus and experience in research and information services within legal law libraries. Overall, this role is responsible for applying research and information services, knowledge and experience to our clients.This role builds the foundational experience and training needed to pursue the path of a subject matter expert within the research and information solutions team. This is a full-time, fully remote position that can be worked from anywhere in the US (preference for East Coast).

Responsibilities:

• Manage research and intelligence (R I) projects and/or engagements to achieve both internal and external goals including, but not limited to, revenue, outcomes and contractual terms through effective project management and planning, annual or vendor renewal plans, resource utilization, financial and profitability reporting and tracking, and effective communication with direct managers, project teams and client stakeholders 
• Lead the management of R I projects and client teams in effectively executing on R I services and deliverables; including but not limited to vendor renewals and management, managing part/whole of the client’s legal library, managing retrieval and/or research services and providing R I strategic advisory services through assessments and strategic leadership support
• Effective summary/delivery of client data and information, insights and recommendations 
• Ensure successful project and engagement management by client team collaboration, leverage internal intellectual property and knowledge, prepare and present meeting materials, identify process improvements and efficiencies, vendor negotiations and implementation and communication with both internal team members as well as external area stakeholders 
• Strategic ownership and delivery of client deliverables including, but not limited to, current state assessment, annual planning/reporting, KPI measurements and tracking, client invoicing and fees, client engagement renewals 
• Partnership with Director levels on business development activities and execution; including sales materials and proposals, building strong stakeholder relationships, expanding and extending relationships and service offerings 
• Lead creation of internal processes, standards, workflows and resources to effectively deliver on R I services/solutions

Qualifications:

• Bachelor's degree required 
• MLS or MLIS from an ALA accredited institution and/or JD is preferred but not required 
• 5-7 years of relevant experience in research and information and/or consulting industry required
• Advanced skills in Word, Excel, PowerPoint and database creation, required
• Relevant experience in the legal law library, research and information services highly preferred
• Experience in account management and/or account relations highly preferred 
• Vendor experience/familiarity with legal research products (e.g., Westlaw, LexisNexis, etc.) 
• Experience managing and leading teams/team members and various stakeholders 
• Exceptional project management, execution and implementation skills 
• Exceptional business acumen, presence, time management and interpersonal/communication (written & verbal) skills
• Exceptional analytic skills and experience conducting quantitative and qualitative data analysis
• Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint