47 Customer Relations Specialist Jobs in Los Angeles, CA
Hankey Group is Hiring a Customer Relations Specialist Near Los Angeles, CA
** Customer Relations Specialist**
**Job Category****:** Sales **Requisition Number****:** CUSTO005057 Showing 1 location **Job Details**
**Description**
**Westlake Financial Services** is the largest privately held auto finance company in the Nation.
We are committed to growing and strengthening our organization by hiring the people that make Westlake World (*our culture*) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (*our people*).
With 30% YOY growth and assets of 6.5 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial Services believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
**WESTLAKE WARRIOR |****Customer Relations Specialist (WSLS)**
The primary objective of this position is the maximization of Westlakes cross-marketing and retention efforts, accomplished through telemarketing, mail, email, and other contact opportunities. Superior telephone, customer service, and sales ability are essential for the successful candidate.
The successful Customer Relations Specialist will act as a point of contact for both Westlake dealerships and Westlake customers, promoting various customer marketing initiatives, including post-inception product sales and consumer retention programs. The customer relations specialist is an internal sales representative focused on existing, former, and potential Westlake customers, and will support Westlake's dealership partners in providing sales leads.
The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the positions areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
**RESPONSIBILITIES**
* Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships.
* Identify sales prospects and contact these and other accounts assigned to you.
* Follow-up on new leads and referrals resulting from telephone calls for independent and franchise dealers.
* Prepare presentations and proposals for all levels of management within the Franchise dealership.
* Develop and maintain and grow current client and potential client relationships within the independent and franchise dealer communities.
* Constant communication with Independent and Franchise dealers on current promotions, marketing information, and training documents.
* Train dealers on proper documentation needed for fast-funding of contracts.
**WORK EXPERIENCE REQUIREMENTS**
* Automotive, Finance and Sales Experience; preferred
* Knowledge of Microsoft office (Word, Outlook); required
* Knowledge of Web Applications (Chrome, Internet Explorer); required
* Knowledge/Experience with the use of DealerTrack, Routeone, or CUDL; preferred
**KNOWLEDGE, SKILLS, LICENSES**
* Ability to persuade and influence others
* Presentation skills (from initial creation to delivery)
* Strong interpersonal and communication skills
* Strong knowledge of cold calling, appointment setting, and sales techniques
* Knowledge of advertising and sales promotion techniques
* Strong computer skills and adaptability to new technology
**EDUCATION AND/OR EXPERIENCE**
* Highschool diploma required. Bachelor's degree (B. A.) from four-year college or university, preferred
**FULL TIME BENEFITS**
* Medical, Dental, and Vision benefits
* Life Insurance, Flexible Spending Account
* 401K matching
* Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
* Wellness Program, Daily Team Exercises
* Metro Tap Card and Metro-link Reimbursement
* Westlake University, Certification Programs
* Career Path Opportunities
* Discounts on Parks, Museums, Movie Tickets, and Attractions
* AT&T Wireless Discounts
* Employee Loan Assistance
* Onsite Yoga, Treadmill Desks
* Annual Flu Shots, Biometric Screenings
* Paid Vacations Days
* Paid Sick days
* Paid holidays
* HGym
* Rental Car Discounts
* Dell Member Purchase Program
**ACKNOWLEDGMENTS**
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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Job Summary
Full Time
$70k-94k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
02/16/2022: Sioux City, IA
Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
04/10/2022: Port Arthur, TX
Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
03/08/2022: Hialeah, FL
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
04/09/2022: Fayetteville, AR
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
03/09/2022: El Paso, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
04/02/2022: Youngstown, OH
Validate and qualify new customers before referring to the appropriate sales manager.
01/26/2022: Grand Forks, ND
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
01/24/2022: Raleigh, NC
Measure and analyze customer feedback.
03/31/2022: Burlington, VT
Delivered exceptional levels of customer satisfaction through excellent sales service.
03/02/2022: Lincoln, NE
Step 3: View the best colleges and universities for Customer Relations Specialist.
