Description

POSITION SUMMARY
Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Act as the first point of
contact for our guests as they arrive at the restaurant and assist them with their dining arrangements.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.
Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability
according to Open Table.
Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as
needed.
Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, highchairs,
etc.
Answer incoming telephone calls within 3 rings in a friendly and professional manner.
Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.
Effectively organize and utilize Open Table's reservation wait sheet.
Operate the electronic pager system according to the wait sheet and table availability.
Learn each server's name and corresponding section each shift and effectively rotate seating based on table
availability.
Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
Perform restroom checks to ensure they are clean and adequately stocked.
Collect and clean each menu as well as clean and restock the greeter work stations.
Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

Qualifications

POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the customers needs while following company procedures.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Safety - Ability to work safely by following all safety policies and procedures.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are
met.
Response to Direction - Receive and follow directions from supervisors; follow direction of computer-generated
tickets.
Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of
the task.
Neat & Well Groomed - Neat & Well Groomed

SKILLS & ABILITIES
Experience: No previous experience required, however preferred.
Computer Skills: None required; however, experience with Point of Sale system is a plus.
Certifications &
Licenses:
Must be at least 16 years of age.
Must take and pass all training tests 90% or higher.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands Lift/Carry
Stand C
Walk C
Manually Manipulate F
Reach Outward F
Reach Above Shoulder O
Climb F
Squat or Kneel O
11-20 lbs C
21-50 lbs O
Push/Pull
13-25 lbs F
26-40 lbs O
Bend F
Grasp C
Speak C
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Hear verbal requests by guests, coworkers, and managers.
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) Facemask, non-slip shoes

WORK ENVIRONMENT
Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded
and can become high pressure.