Hand & Stone Franchise Corporation is currently seeking a dynamic and experienced individual to join our expanding team as an Human Resources Generalist with experience in employee relations and payroll processing.

ABOUT US

Hand & Stone is the fastest-growing massage and facial franchise in the United States. The Hand and Stone Brand was launched in 2004 by founder John Marco, and today now boasts over 550 open locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.

The Hand & Stone community is made up of our clients, our franchise owners and their team members, our company team members, our vendors, and our shareholders. By joining this community, you will have the opportunity to participate in building a world-class franchise brand, dedicated to delivering health and wellness services to anyone seeking care in a professional, accessible, and convenient manner.

Our community operates on a foundation of mutual respect and courtesy to all we interact with and support.

Our core values are:

• We deliver professional service.
• We are driven by innovation.
• Community is our core.
• We leverage data to optimize performance.
• We believe in steady and sustainable growth.

OUR PHILOSOPHY

Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand and Stone Massage and Facial Spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines of hectic schedules. Hand and Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours. Hand & Stone Massage and Facial Spas feature several treatment rooms, including private sanctuaries reserved for couples.

What We Offer:

• High growth opportunities in a thriving brand.
• Medical, Dental, and Vision Insurance
• Voluntary benefit options – Accident, Cancer, Critical Illness, Life Insurance, Hospital Indemnity, Short- and Long-Term Disability
• 401(k) Plan with a Company match
• Free monthly massage or facial service
• Paid Time Off

DESCRIPTION OF RESPONSIBILITIES:

• Providing guidance and support to managers and employees on employee relations issues
• Investigating and resolving employee complaints and grievances
• Developing and conducting employee relations training programs
• Managing employee files and data
• Recruiting and assisting in the hiring processes
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other related duties as assigned.

REQUIRED EDUCATION & EXPERIENCE:

• Ability to work well under pressure in a fast paced environment and prioritize competing tasks effectively.
• Excellent oral and written communication skills.
• Thorough understanding of state and federal laws concerning labor relations.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Previous experience processing payroll a must.
• Previous experience using ADP Workforce Now preferred.
• Proven work experience as an Employee Relations Specialist or similar role
• Excellent organizational skills and attention to detail
• Strong problem-solving ability
• Relevant training and/or certifications as an Employee Relations Specialist
• Bachelor’s degree in Employee Relations, Human Resources or related field required.
• Four years of professional human resource administration, including two years in employee relations preferred.
• SPHR or PHR preferred.

Hand & Stone Massage and Facial Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.